How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I need to download some pdf.files but have been unable to do

Customer Question

I need to download some pdf.files but have been unable to do so. Can you help?
JA: What kind of computer do you have?
Customer: Lenovo
JA: Have you installed any updates recently?
Customer: I just removed adobe because I couldn't open a file. I did update my security with the Geek Squad recently.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: can't think of anything right now
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,
I'm sorry about the issue. Is there any error or message?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

Does your Lenovo computer have Windows XP, Vista, or 7 or 8 or 10?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 month ago.
please cancel my request. I finally downloaded Adobe Acrobat. Sorry about the vonfusion
Expert:  Viet - Computer Tech replied 1 month ago.
Great. Do you need help with any other computer question / issue today?
Please reply at the box below. Thank you.