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My 2010 Outlook account does not recognized my previously…

Customer Question
My 2010 Outlook account...

My 2010 Outlook account does not recognized my previously saved password (which I can't remember) and I can't send or receive emails.

Technician's Assistant: How long has this been an issue?

This afternoon.

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not that I can think of

Submitted: 9 months ago.Category: Computer
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Answered in 5 minutes by:
9/6/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, my name is ***** ***** I'll be assisting you today.

Who's your email provider, e.g. Gmail, Hotmail?

Please reply at the box below. Thank you,

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Customer reply replied 9 months ago
gmail
Customer reply replied 9 months ago
No, Please answer the question.
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

OK; are you able to log in to your account at www.gmail.com now?

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Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

OK, open up the following link next:

https://myaccount.google.com/lesssecureapps

Is "Allow less secure apps" set to ON or OFF?

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Customer reply replied 9 months ago
I have the two step verification
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

I see, that's why Outlook is not working now. Do this now:

Open up the following link:

https://myaccount.google.com/

Click on the “Signing in & security” section, and then scroll down and select 2-Step Verification. Sign in with your username, password, and verification code if asked.

Select Turn off 2-Step Verification. Click OK.

Done that, close and re-open Outlook - when prompted, fill in your normal Gmail password. Does it send/receive emails all right now?

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Customer reply replied 9 months ago
Waiting for it to come back up
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

OK, I'll be here.

PS: You may continue to ignore the automated remote assistance offer shown on this page; it's sent by our site and not by me.

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Customer reply replied 9 months ago
No the account password ***** still comes up and the blue circle appears when I click on the Inbox
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

OK, did you fill in your usual Gmail password ***** time? Also, open this up again:

https://myaccount.google.com/lesssecureapps

Is "Allow less secure apps" set to ON or OFF?

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Customer reply replied 9 months ago
the automated response is very irritating!
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

OK, did you fill in your usual Gmail password ***** time? Also, open this link again:

https://myaccount.google.com/lesssecureapps

Is "Allow less secure apps" set to ON or OFF?

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Customer reply replied 9 months ago
Your link is just a descriptor not the page where the change is made. Which tab under "Settings" is it please?
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

Hmm, that's odd - it opens up the direct page at my end. One moment, please.

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Customer reply replied 9 months ago
This setting is not available for accounts with 2-Step Verification enabled. Such accounts require an application-specific password ***** less secure apps access. Learn more
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

Hmm, this message is showing up because you still have 2-Step Verification turned on. Do you follow my steps to turn it off earlier?

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Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

Alternatively, can I set up a FREE remote session to check this quickly now?

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Customer reply replied 9 months ago
No I missed that Turning it off now
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

OK; once you have turned it off, please close and re-open Outlook and check again. Thanks,

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Customer reply replied 9 months ago
Okay, I am waiting again. It has been on since early June Why would it become a problem now?
Customer reply replied 9 months ago
Gmail has verified by email it is turned off. Outlook is up but still no cigar!
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

OK, basically what 2-Step Verification does is assign app-specific passwords, i.e. your password ***** to Outlook will be different than your normal Gmail.com password. It looks like this app-specific password ***** have expired/modified or a recent update to Gmail might have blocked access to Outlook 2010 (it's a very old version).

OK, got your response - did you type in your normal password ***** once more when prompted in Outlook now?

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Customer reply replied 9 months ago
No, as I said initially, I do not remember my password.
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

I see. OK to go ahead with a free remote session (ignore the paid offer) so I can recover the saved Gmail password *****?

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Customer reply replied 9 months ago
I need to migrate my email out of Outlook as soon as get it operable
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

(Please see my above reply)

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Customer reply replied 9 months ago
No can do as I do not know you!
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

K

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Customer reply replied 9 months ago
Not Happy with that response! The initial screener stated:"You can go back-and-forth with the computer expert until your question is answered to your satisfaction."
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago
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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 9 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,513
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. I'm another tech; I will help you with this.
With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.

Is your gmail email password ***** working fine at the gmail.com website?
How about with a small amount as shown for direct remote support?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 9 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you,

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