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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My 2010 Outlook account does not recognized my previously

Customer Question

My 2010 Outlook account does not recognized my previously saved password (which I can't remember) and I can't send or receive emails.
JA: How long has this been an issue?
Customer: This afternoon.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Not that I can think of
Submitted: 1 month ago.
Category: Computer
Expert:  Bryan replied 1 month ago.

Hi, my name is ***** ***** I'll be assisting you today.

Who's your email provider, e.g. Gmail, Hotmail?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
gmail
Customer: replied 1 month ago.
No, Please answer the question.
Expert:  Bryan replied 1 month ago.

OK; are you able to log in to your account at www.gmail.com now?

Customer: replied 1 month ago.
Expert:  Bryan replied 1 month ago.

OK, open up the following link next:

https://myaccount.google.com/lesssecureapps

Is "Allow less secure apps" set to ON or OFF?

Customer: replied 1 month ago.
I have the two step verification
Expert:  Bryan replied 1 month ago.

I see, that's why Outlook is not working now. Do this now:

Open up the following link:

https://myaccount.google.com/

Click on the “Signing in & security” section, and then scroll down and select 2-Step Verification. Sign in with your username, password, and verification code if asked.

Select Turn off 2-Step Verification. Click OK.

Done that, close and re-open Outlook - when prompted, fill in your normal Gmail password. Does it send/receive emails all right now?

Customer: replied 1 month ago.
Waiting for it to come back up
Expert:  Bryan replied 1 month ago.

OK, I'll be here.

PS: You may continue to ignore the automated remote assistance offer shown on this page; it's sent by our site and not by me.

Customer: replied 1 month ago.
No the account password ***** still comes up and the blue circle appears when I click on the Inbox
Expert:  Bryan replied 1 month ago.

OK, did you fill in your usual Gmail password ***** time? Also, open this up again:

https://myaccount.google.com/lesssecureapps

Is "Allow less secure apps" set to ON or OFF?

Customer: replied 1 month ago.
the automated response is very irritating!
Expert:  Bryan replied 1 month ago.

OK, did you fill in your usual Gmail password ***** time? Also, open this link again:

https://myaccount.google.com/lesssecureapps

Is "Allow less secure apps" set to ON or OFF?

Customer: replied 1 month ago.
Your link is just a descriptor not the page where the change is made. Which tab under "Settings" is it please?
Expert:  Bryan replied 1 month ago.

Hmm, that's odd - it opens up the direct page at my end. One moment, please.

Customer: replied 1 month ago.
This setting is not available for accounts with 2-Step Verification enabled. Such accounts require an application-specific password ***** less secure apps access. Learn more
Expert:  Bryan replied 1 month ago.

Hmm, this message is showing up because you still have 2-Step Verification turned on. Do you follow my steps to turn it off earlier?

Expert:  Bryan replied 1 month ago.

Alternatively, can I set up a FREE remote session to check this quickly now?

Customer: replied 1 month ago.
No I missed that Turning it off now
Expert:  Bryan replied 1 month ago.

OK; once you have turned it off, please close and re-open Outlook and check again. Thanks,

Customer: replied 1 month ago.
Okay, I am waiting again. It has been on since early June Why would it become a problem now?
Customer: replied 1 month ago.
Gmail has verified by email it is turned off. Outlook is up but still no cigar!
Expert:  Bryan replied 1 month ago.

OK, basically what 2-Step Verification does is assign app-specific passwords, i.e. your password ***** to Outlook will be different than your normal Gmail.com password. It looks like this app-specific password ***** have expired/modified or a recent update to Gmail might have blocked access to Outlook 2010 (it's a very old version).

OK, got your response - did you type in your normal password ***** once more when prompted in Outlook now?

Customer: replied 1 month ago.
No, as I said initially, I do not remember my password.
Expert:  Bryan replied 1 month ago.

I see. OK to go ahead with a free remote session (ignore the paid offer) so I can recover the saved Gmail password *****?

Customer: replied 1 month ago.
I need to migrate my email out of Outlook as soon as get it operable
Expert:  Bryan replied 1 month ago.

(Please see my above reply)

Customer: replied 1 month ago.
No can do as I do not know you!
Expert:  Bryan replied 1 month ago.

K

Customer: replied 1 month ago.
Not Happy with that response! The initial screener stated:"You can go back-and-forth with the computer expert until your question is answered to your satisfaction."
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,
I'm sorry about the issue. I'm another tech; I will help you with this.
With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.

Is your gmail email password ***** working fine at the gmail.com website?
How about with a small amount as shown for direct remote support?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you,