For Online Computer Support, Ask a Computer Technician
Hi, my name is ***** ***** I'll be assisting you today.
Who's your email provider, e.g. Gmail, Hotmail?
Please reply at the box below. Thank you,
OK; are you able to log in to your account at www.gmail.com now?
OK, open up the following link next:
Is "Allow less secure apps" set to ON or OFF?
I see, that's why Outlook is not working now. Do this now:
Open up the following link:
Click on the “Signing in & security” section, and then scroll down and select 2-Step Verification. Sign in with your username, password, and verification code if asked.
Select Turn off 2-Step Verification. Click OK.
Done that, close and re-open Outlook - when prompted, fill in your normal Gmail password. Does it send/receive emails all right now?
OK, I'll be here.
PS: You may continue to ignore the automated remote assistance offer shown on this page; it's sent by our site and not by me.
OK, did you fill in your usual Gmail password ***** time? Also, open this up again:
OK, did you fill in your usual Gmail password ***** time? Also, open this link again:
Hmm, that's odd - it opens up the direct page at my end. One moment, please.
Hmm, this message is showing up because you still have 2-Step Verification turned on. Do you follow my steps to turn it off earlier?
Alternatively, can I set up a FREE remote session to check this quickly now?
OK; once you have turned it off, please close and re-open Outlook and check again. Thanks,
OK, basically what 2-Step Verification does is assign app-specific passwords, i.e. your password ***** to Outlook will be different than your normal Gmail.com password. It looks like this app-specific password ***** have expired/modified or a recent update to Gmail might have blocked access to Outlook 2010 (it's a very old version).
OK, got your response - did you type in your normal password ***** once more when prompted in Outlook now?
I see. OK to go ahead with a free remote session (ignore the paid offer) so I can recover the saved Gmail password *****?
(Please see my above reply)
Get a refund here:
Hi,I'm sorry about the issue. I'm another tech; I will help you with this.With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.
Is your gmail email password ***** working fine at the gmail.com website?How about with a small amount as shown for direct remote support?Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,
It looks like you are not there. We can schedule another time.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you,