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I cannot log onto my computer through my password or even my…

Customer Question
I cannot log onto...

I cannot log onto my computer through my password ***** even my gmail account!! Neither will work???

Technician's Assistant: How long have you had this issue with your Gmail account?

Just started. I was downloading (copying) some personal pics from external hard drive onto my computer file and it just started (screen) jumping and then I tried to log off and couldn't get back in.

Technician's Assistant: Have you installed any updates recently?

Not to my knowledge. My husband was home over the weekend and may have. His log in will not work either. Only our administrator log in works

Submitted: 11 months ago.Category: Computer
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Answered in 1 minute by:
9/6/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

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