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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Its turning on and the Lenovo logo is up and its spinning

Customer Question

Its turning on and the Lenovo logo is up and its spinning underneath but nothing is happening.
JA: Just to clarify, what's the exact model of your Lenovo? And what operating system are you running?
Customer: IIt was fine this morning.Then it froze soI turned it off and now this.
JA: Have you installed any updates recently?
Customer: 310 151kb
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Windows 10
Submitted: 1 month ago.
Category: Computer
Expert:  Isaac Franklin replied 1 month ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 1 month ago.

Try this and respond back with what you see after;

Unplug the computer from the wall and take out the batter if applicable while the pc is on.

Hold down the power button for a full minute.

Put battery back in if applicable for your model, plug back into wall and restart normally.

Expert:  Isaac Franklin replied 1 month ago.

Can you tell me if that cleared the error or we need to do more work today?