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I haven't been able to pay my account with Microsoft, Lenovo…

Customer Question
I haven't been able...

I haven't been able to pay my account with Microsoft

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Lenovo windows 10

Technician's Assistant: Have you installed any updates recently?

No I have been having problems

Submitted: 9 months ago.Category: Computer
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Answered in 3 minutes by:
9/6/2017
Tech Support Specialist: Byron, Computer Support Specialist replied 9 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,314
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Sign in to your Microsoft account here: https://account.live.com

At the top click Services & Subscriptions and you can check payment status and make

the necessary corrections.

Let me know the result please.

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Customer reply replied 9 months ago
I am have been paying every month but I can't open my files. What do I have to do to open my files?
Tech Support Specialist: Byron, Computer Support Specialist replied 9 months ago

Thank you. Are you using Office 365 ?

Or an earlier version of Microsoft Office

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