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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am using windows 10 and can't get my signature after

Customer Question

hi
JA: Hi. How can I help?
Customer: i am using windows 10 and can't get my signature after scanning from scansnap - i use to have this in windows 8
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: HP ENVY 27
JA: Have you installed any updates recently?
Customer: yes like a week ago
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no just to get the signature added after scan to email - i add it manually but it appears with no signature
Submitted: 1 month ago.
Category: Computer
Expert:  Kamil Anwar replied 1 month ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 month ago.
OK
Customer: replied 1 month ago.
what is the total amount i will pay for this service - this is too much - i think i will stop everything now
on every new screen you are asking for money
Expert:  Kamil Anwar replied 1 month ago.

Okay

Customer: replied 1 month ago.
ok i am cancelling everything
Expert:  Kamil Anwar replied 1 month ago.

Okay