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Hi, Welcome to JustAnswer support, thank you for utilizing our service.I will do my best to help you out in fixing the issue you are facing.What exactly are you having trouble with the HP notebook
Do you want to go with factory restore?
Factory restore will erase all data stored on the computer
Do you have a backup of your data files on an external drive.
sure i will give you the step which you can follow and reset the pc to factory defaults.
Power off the computer and wait for some time may be 2 mins.
power it on and keep hitting the F11 key couple of times you will get a recovery menu on the the screen with couple of options.
Select troubleshoot and then select the recovery manager on the screen
After pressing recovery manager you will get a couple of other options select System recovery.
Follow the screen as per your choice and it will bring the computer back to factory defaults after it completes the recovery process.
This process might take 20 to 30 minutes to complete.
If you need any more information let me know. If you are unable to follow the given steps use the reply button to continue further.
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How old is the computer ? is it still under warranty ?
that looks to be a bad hard drive.
it cant even tell what file system is on it. (either fat or ntfs)
you might be able to reformat the drive but there is no solution that does not require a system disk.
You asked us not to give up on you
But you have not responded to me
Do you still wish our help?