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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Constant reboot get blue screen saying Kernal APC pending

Customer Question

constant reboot get blue screen saying Kernal APC pending during exit.currently using a different computer to contact you
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: Pavilion dv6-6113 cl Its Hp
JA: Have you installed any updates recently?
Customer: yes , lost my serial to MSoffice 10 and was instructed to use toolkit to try to resolve
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: just it keeps rebooting , can't stay on it long enough to run msconfig to start clean boot
Submitted: 1 year ago.
Category: Computer
Expert:  Moses C replied 1 year ago.

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will do my best to help you out in fixing the issue you are facing.
getting blue screen in which operating system?