How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Another email was used in my account:

Customer Question

another email was used in my account: ***@******.***
JA: Just to clarify, what email service provider are you using for this account?
Customer: gmail.com
JA: Have you installed any updates recently?
Customer: not yet
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: i want to use the same account i registered for microsoft account
Submitted: 1 month ago.
Category: Computer
Expert:  Kamil Anwar replied 1 month ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 month ago.
they asked for another email
i used that email
Customer: replied 1 month ago.
no thank you
Expert:  Kamil Anwar replied 1 month ago.

Operating System you are running?

Customer: replied 1 month ago.
sorry. no need. thank you
Expert:  Kamil Anwar replied 1 month ago.

okay