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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Another email was used in my account:

Customer Question

another email was used in my account: ***@******.***
JA: Just to clarify, what email service provider are you using for this account?
JA: Have you installed any updates recently?
Customer: not yet
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: i want to use the same account i registered for microsoft account
Submitted: 1 month ago.
Category: Computer
Expert:  Kamil Anwar replied 1 month ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 month ago.
they asked for another email
i used that email
Customer: replied 1 month ago.
no thank you
Expert:  Kamil Anwar replied 1 month ago.

Operating System you are running?

Customer: replied 1 month ago.
sorry. no need. thank you
Expert:  Kamil Anwar replied 1 month ago.