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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I recently downloaded an update and it is asking for my new

Customer Question

I recently downloaded an update and it is asking for my new password. However, everything I put in doesn't open my phone. I need help.
JA: When did you last reset your username and password?
Customer: apple has sent me new passwords and reset numbers, but I cant get my phone opened
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no, just need to get my phone working. Thanks
Submitted: 1 month ago.
Category: Computer
Expert:  Moses C replied 1 month ago.

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will do my best to help you out in fixing the issue you are facing.
What exactly are you having trouble with your phone

What is the make/model of the phone?