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Hello and welcome to justanswer. My name is***** will be assisting you today.
Are you using windows 10 computer?
Other than the above message are you getting any error code with it also which anti-virus is installed in the computer?
Note: - Use the reply box just below type the reply in it and click on send.
Please answer my above questions so that i can help you better.
Use the reply box just below type the reply in it and click on send.
Thanks for the details.Have you tried removing the game and re-installing it?
Which anti-virus is installed in the computer?
You do not need to take the secure remote assistance offer you can continue in this chat page using the amount you originally deposited which is $47.
Let me know whether you wish to continue ?
OK i will request customer service to close this question and refund the amount.