Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I'm having issues with my account t, I keep trying, no I'm…

Customer Question
Hey I'm having issues...

Hey I'm having issues with my account t

Technician's Assistant: Have you contacted anyone about your account?

I keep trying

Technician's Assistant: Have you installed any updates recently?

No I'm military was deployed and naturally the account thought I was hacking but now all my security is so old I can't really answer all the questions or enough for Microsoft to stay ok

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yeah its for 2 joint accounts the other was my back up both locked out

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 hour by:
9/6/2017
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 10 months ago
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,077
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. If my answers don’t work or if you are not satisfied, please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.

Regards
Jins

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
There so I can't get into my hotmail account! I've been
Hey there so I can't get into my hotmail account! I've been locked out for over a week now (didn't notice for a little while) I'm getting married in 12 days and really need to get back in! I filled ou… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have an old email account that microsoft can't give me
I have an old email account that microsoft can't give me access because I can't provide them with enough information and I'm looking to hack my way in … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My computer was high jacked. Compromised !! I am a POF profile
My computer was high jacked. Compromised !! I am a POF profile that I can no longer talk with those I connected with. I don't want to be rude. I had do to high jack--- two different accounts. [email protected]… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I lost access to my account with [email protected]
I lost access to my account with [email protected] Can you help me regain the account? D [email protected]… read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
I am caught in a loop of logging into FB and being told that
I am caught in a loop of logging into FB and being told that it is temporarily locked and i need to change my password XXXXX i do and get the same message.......… read more
Mike Taylor
Mike Taylor
44 satisfied customers
Bellsouth.net email account password accidentally erased
Help!! My husband has an old bellsouth.net email account and he just accidentally erased his password and doesn't know it since he has had it for 15 years!!! How do we retrieve it?… read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
I was hacket yesterday while in my Facebook account. I cant
I was hacket yesterday while in my Facebook account. I can't get back into facebook or my Yahoo account. My password XXXXX been compromised.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My late wife died Jan 15, 10, and had an MSN hotmail account.
My late wife died Jan 15, 10, and had an MSN hotmail account. It has over 2100 unread messages in it. Her user name [email protected] HOwever, I have no record of her password. Since the inbox seems … read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
Im getting hundreds of old and/or deleted emails showing up
I'm getting hundreds of old and/or deleted emails showing up in my inbox. What can I do to fix this?… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Had another question - but was looking XXXXX XXXXXnigan - He just
Had another question - but was looking XXXXX XXXXXnigan - He just helped me on printer problem… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I changed my browser as I was told to, but now cant get any
I changed my browser as I was told to, but now can't get any of my old mail using my e-mail address and password, my address [email protected] My password XXXXX lenal1, but to get my mail(I thought) … read more
Magic C.
Magic C.
Commercial Network Support Engineer
Associate Degree
496 satisfied customers
I cant open my hotmail email account because ive tried too
I can't open my hotmail email account because i've tried too many times and failed. How can I bypass and get into my account info to make changes. Like security question with out a password. They sent… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Hi! someone has hacked into my account and I cant get in!
Hi! someone has hacked into my account and I can't get in! I'm in a panic! I can't get through to reestablish a new log in or password XXXXX I can't get past a security question asking me where I met … read more
Wanda G.
Wanda G.
Bachelor\u0027s Degree
3 satisfied customers
Is there any way to communicate with the humans or computers
Is there any way to communicate with the humans or computers at Facebook? My account was hacked into from Mexico, so FB has disabled my account. They say they fear that someone is doing/will do a fina… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My hotmail account has been hacked! I asked microsoft support
My hotmail account has been hacked! I asked microsoft support center to help me get the account back to get my contacts back but that was 4 days ago & have not received any feedback from them. Friends… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
Hello... last week I had a Microsoft pop-up saying I had a
Hello... last week I had a Microsoft pop-up saying I had a virus; I thought it was weird because. Couldn't see half of the words in the alert message, and when I cliced on the resolve button, nothing … read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
My husband & I have a joint checking account at Hunting National
My husband & I have a joint checking account at Hunting National Bank. In addition to the joint checking account, I have an individual account. I have been working with a tech person from Huntington B… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I cant login to my account and everytime I use my email it
I can't login to my account and everytime I use my email it says I'm new to facebook, even though my other account clearly exists. How can I get back into my account, or find out the email listed unde… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x