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Need help with resetting admin password on a Dell ispiron…

Customer Question
Hello, need help with...

Hello, need help with resetting admin password ***** a Dell ispiron 15

Technician's Assistant: Just to clarify, what's the exact model of your Dell? And what operating system are you running?

33308/SDPP12014 express service code 388811322478 service tag HTV9C32

Technician's Assistant: Have you installed any updates recently?

I upgraded it to 8>11 PRO

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have it in BIOS right now

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
9/6/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
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Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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Customer reply replied 10 months ago
okay i am ready, would allow you remote access if I could get to admin
out of BIOS just doing a regular start on the device
Customer reply replied 10 months ago
I am on my computer, the other computer which is Sherry Echucks is next to me we have wyfi
Customer reply replied 10 months ago
do I need to connect with you with that computer
Customer reply replied 10 months ago
you have all the card info and have already charged me money, and the card is there on file, and it works\
Customer reply replied 10 months ago
I am on an HP , the Dell is sitting next to me on line
Customer reply replied 10 months ago
Need to bypass the current administrator password, the daughter got hold of the computer and locked me out cannot access admin.
Customer reply replied 10 months ago
you have all the info and should be able to find the mac address
Customer reply replied 10 months ago
I am going to bed tomorrow is another day :)
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Sorry about the delay let me know and we can continue this.

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