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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Need help with resetting admin password on a Dell ispiron

Customer Question

Hello, need help with resetting admin password ***** a Dell ispiron 15
JA: Just to clarify, what's the exact model of your Dell? And what operating system are you running?
Customer: 33308/SDPP12014 express service code 388811322478 service tag HTV9C32
JA: Have you installed any updates recently?
Customer: I upgraded it to 8>11 PRO
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I have it in BIOS right now
Submitted: 1 month ago.
Category: Computer
Expert:  Kris R replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 1 month ago.
okay i am ready, would allow you remote access if I could get to admin
out of BIOS just doing a regular start on the device
Customer: replied 1 month ago.
I am on my computer, the other computer which is Sherry Echucks is next to me we have wyfi
Customer: replied 1 month ago.
do I need to connect with you with that computer
Customer: replied 1 month ago.
you have all the card info and have already charged me money, and the card is there on file, and it works\
Customer: replied 1 month ago.
I am on an HP , the Dell is sitting next to me on line
Customer: replied 1 month ago.
Need to bypass the current administrator password, the daughter got hold of the computer and locked me out cannot access admin.
Customer: replied 1 month ago.
you have all the info and should be able to find the mac address
Customer: replied 1 month ago.
I am going to bed tomorrow is another day :)
Expert:  Kris R replied 1 month ago.

Sorry about the delay let me know and we can continue this.