Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I just purchased the m3 Surface Pro and am playing with some…

Customer Question
Hello! I just purchased...

Hello! I just purchased the m3 Surface Pro and am playing with some of the settings. I've noticed that the ability to customize which universal apps the pen opens is amazing!

Technician's Assistant: What kind of computer do you have?

But there are a list of about 20 that it won't actually open.

Technician's Assistant: Have you installed any updates recently?

Yep! Just fully updated the machine. Rebooted it. Disconnected the pen and reconnected it.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The Universal App that I'd like to launch is "Desktop". That's about it. :) Thanks!

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
9/6/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Ask Your Own Computer Question
Customer reply replied 10 months ago
Hi Kris. Thanks so much. What questions can I answer?
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Hi

Is gMail tell you that your password ***** *****?

Thanks

Kris

Ask Your Own Computer Question
Customer reply replied 10 months ago
I'm sorry. May I ask what the pen not opening the desktop universal app has to do with gmail and passwords?
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Nothing, hit reply to the wrong question.. sorry!

Ask Your Own Computer Question
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Be aware that Double Clicking the button doesn't start a screenclipping like Microsoft USED to support when they originally sold the device.

Ask Your Own Computer Question
Customer reply replied 10 months ago
It's Single Click that isn't working
Customer reply replied 10 months ago
only for very specific universal apps: App Installer
App Resolver
Captive Portal Flow
Desktop
Credential Dialog
File Explorer
Learn Mixed Reality
Mail and Calendar Accounts
Microsoft Wallet
Network Connection Flow
All Mixed Reality apps
SmartScreen
Store Experience Host
Take a Test
Window Picker
Windows Mixed Reality
Windows Mixed Reality Environments
Customer reply replied 10 months ago
Specifically, I would like single click to return me to the Desktop. Single click, Double click, and Long Press work for all other applications on the list except those included above.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Ok I'm not 100% sure here, let me opt out of this one for another expert to assist you..

You will be emailed when they pick this up :)

Ask Your Own Computer Question
Customer reply replied 10 months ago
Thanks!
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
It's my Surface. My games won't load, My Surface and
Tonight is the first time I've had a problem. When I couldn't get game to load, it told me to go to the Microsoft Store. I did that but couldn't log in. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My Surface won't boot to software. Win 10. Can not do
My Surface won't boot to software JA: Which software or app can I help with? Customer: win 10 JA: What have you tried so far with your software? Customer: can not do anything JA: Anything else you wan… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I'm facing error 0x80042302 while attempting to restore a
I'm facing error 0x80042302 while attempting to restore a windows 10 system image … read more
Kris R
Kris R
Computer Hardware Engineer
4,548 satisfied customers
USING ONE NOTE. SOMETHING HAPPENED. PEN WORKING GREAT
USING ONE NOTE. SOMETHING HAPPENED. PEN WORKING GREAT PREVIOUSLY, NOW NO LONGER FUNCTIONS. USING A MICRISOFT TABLET. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
720 satisfied customers
20 minutes ago, Kamil Anwar got me back on Skype - but just
20 minutes ago, Kamil Anwar got me back on Skype - but just the electronic connection. The sound is so low that cannot be understood. Doing some trouble shooting, I found that the connection between t… read more
Kris R
Kris R
Computer Hardware Engineer
4,548 satisfied customers
When I am on my Lenovo tablet, I am reading a book I have
When I am on my Lenovo tablet, I am reading a book I have downloaded. All of a sudden, the screen goes dead and I get these gray lines going up and down. I have to turn off the tablet, turn it back on… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I just purchased a new ASUS 32" 3840x2160 4K UHD Monitor
I just purchased a new ASUS 32" 3840x2160 4K UHD Monitor (PA328Q) and when i turn it on i get nothing not even options to change the colour settings, any ideas whats wrong with it? … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I am trying to figure out how to change my button lay our in
I am trying to figure out how to change my button lay our in the final cut pro x the last night. I got the apple computer then final cut just because my surface pro book would not handle the video. yours has done amazing.. Im just trying to watch the tutorials, even some that I have purchased and everyone else button lay out is different. One big example is if you go to a turtorial you will see a real tape and 2 other options.. on mine that is not there. just a couple of insert clip options above the sequence area. sorry for the long story.. been searching and this popped up. hope you can help … read more
Kris R
Kris R
Computer Hardware Engineer
4,548 satisfied customers
I have a Microsoft surface and cannot find where I can
I have a Microsoft surface and cannot find where I can access the internet. … read more
Kris R
Kris R
Computer Hardware Engineer
4,548 satisfied customers
My pro went down had some issues, Microsoft ran some reboot
my pro went down had some issues , Microsoft ran some reboot thing on it and now I have no anything. No internet and I cant connect no matter what I do. But...this window saying I need to update my Mi… read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
71 satisfied customers
The included pen for my Surface Pro 4 has stopped working at
Hi, the included pen for my Surface Pro 4 has stopped working at one end. Staples (where I got it and who provides the protection plan) cannot replace it because it came with the tablet and is not an … read more
Kris R
Kris R
Computer Hardware Engineer
4,548 satisfied customers
My daughter's microsoft surface has a blue screen that says
My daughter's microsoft surface has a blue screen that says repair required. Just popped up.... What next? … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Since I bought my Surface Pro 3 I've had problems setting up
Since I bought my Surface Pro 3 I've had problems setting up my email account. I currently have two email accounts (that I'd like to combine into one) and can send and receive emails, but when I try t… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I bought a Surface 1 1/2 years ago. Occasionally, I had
I bought a Surface 1 1/2 years ago. Occasionally, I had trouble turning it on. Each time after a couple of hours, I could get it to go on. I have tried for three days now to get it to go on. It will n… read more
Mr.Med
Mr.Med
1,188 satisfied customers
My Toshiba power cord smells like it's burning. Do I
My Toshiba power cord smells like it's burning. Do I have some time to get a new one or am I in danger of it frying my laptop? Where do I get one? It's a Toshiba Satellite Pro PA3516E-1AC3… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Howdy, I have a leveno 3000 series J. I did on me when I powered
Howdy, I have a leveno 3000 series J. I did on me when I powered off the system and the HDD strobed, then the CD, and just sat there dumb, no post. I can't seem to find any serial # XXXXX model #. MB … read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
After installing latest Windows update, newly added icons on
After installing latest Windows update, newly added icons on the desktop won't open up the program and I lost the sidebar with time, system resource usage and weather.… read more
tekbabe
tekbabe
Technical Support Coordinator
Associate Degree
310 satisfied customers
Thorough answer required. Compare Win XP to Win 7 Pro to
Thorough answer required. Compare Win XP to Win 7 Pro to a Linux solution My company has about 20 XP PC's that we are considering refreshing. I am thinking of leaving Windows/Office and moving to Linu… read more
Smile
Smile
Bachelor's Degree
726 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x