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I downloaded an app last night from google play on my phone…

Customer Question
I downloaded an app...

I downloaded an app last night from google play on my phone and it was hacked i read on one of your forums to do a hard reset so i did now i can not get into my phone

Technician's Assistant: What kind of computer do you have?

Google or gmail will not allow me

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just help me get on my phone please thanks

Submitted: 11 months ago.Category: Computer
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Answered in 1 minute by:
9/6/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 11 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,279
Experience: Networks & Security Engineer
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Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 11 months ago

I'm sorry about the issue, First try reseting your Gmail password, please go to the Account support page : https://accounts.google.com/signin/recovery Follow the instructions. You'll be asked some questions to confirm it's your account. Answer as best you can.

Reset your password. Choose a strong password ***** you haven't already used with this account.

Let me know the results

Thank you

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 11 months ago

Has everything worked out please?

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