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I need to update my Microsoft acct.please help me I have no…

Customer Question
I need to update...

I need to update my Microsoft acct.please help me I have no clue on how to receive this info

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Dell inspiron15 5000series windows ten touchscreen

Technician's Assistant: Have you installed any updates recently?

Yes

Submitted: 10 months ago.Category: Computer
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Answered in 3 minutes by:
9/6/2017
Tech Support Specialist: Dan, Computer Support Specialist replied 10 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,539
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Have you received an error or some type of notice for an update?

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Customer reply replied 10 months ago
no,I was trying to look at my wedding pictures and now they are not there I just had my computer updated Saturday because my warranty was out so I had to purchase everything again
Customer reply replied 10 months ago
no I can't afford to and I just paid just to talk to you
Tech Support Specialist: Dan, Computer Support Specialist replied 10 months ago

Can you tell me what all you purchased again?

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Tech Support Specialist: Dan, Computer Support Specialist replied 10 months ago

You may disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site.

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Customer reply replied 10 months ago
firewall protection,microsoft virus protection
Customer reply replied 10 months ago
two year warranty
Tech Support Specialist: Dan, Computer Support Specialist replied 10 months ago

Okay thank you. ***** account should have not changed. What happens when you try to log into it?

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Customer reply replied 10 months ago
it keeps askng me to connect to another device to down load pictures from when I already had my wedding pictures in my computer,you can see one of my pictures on the icon
Tech Support Specialist: Dan, Computer Support Specialist replied 10 months ago

Are you logged into that computer now and were your photos save directly on that computer, or are they on another source like a USB thumb drive?

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Customer reply replied 10 months ago
I'm on my computer and yes they were on my computer
Tech Support Specialist: Dan, Computer Support Specialist replied 10 months ago

Okay. Can you open Windows File Explorer for me please.

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Tech Support Specialist: Dan, Computer Support Specialist replied 10 months ago

If you cannot locate the icon, just press and hold the Windows key then press the X key. It will be listed in the window pane to the left.

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Customer reply replied 10 months ago
i did now what should I do
Tech Support Specialist: Dan, Computer Support Specialist replied 10 months ago

Locate and click on your (C:) Local disk.

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Tech Support Specialist: Dan, Computer Support Specialist replied 10 months ago

Have you found it?

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Tech Support Specialist: Dan, Computer Support Specialist replied 10 months ago

Still with me?

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Tech Support Specialist: Dan, Computer Support Specialist replied 10 months ago

If you have located and clicked on your (C:) Local Disk, type *.jpg in the search field in the upper right corner of File Explorer to see if you can locate your photos. Please let me know when you are able to proceed and I will respond as soon as possible.

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