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I clicked on a link from PM and I instantly have a virus.

I clicked on a...

I clicked on a link from PM and I instantly have a virus. How can I fix it?

Technician's Assistant: What kind of computer do you have?

Lenovo

Technician's Assistant: Have you installed any updates recently?

Not that I know of

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Answered in 5 minutes by:
8/23/2017
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi,

Just to clarify, are you getting any popups/alerts at your screen now? Which browser, e.g. Internet Explorer, are you using?

Please reply at the box below. Thank you,

Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified
Bryan and 87 other Computer Specialists are ready to help you
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Customer reply replied 10 months ago
I'm using google chrome and I've got a row of 5 PM friends popping up on my lower screen while in facebook and they keep changing so it's affected my whole friends
list.

OK, let's get started with the remote session now. Please open up the following link:

https://www.fastsupport.com/140117745
Follow the on-screen prompts to open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.

Ask Your Own Computer Question

Please follow the directions in my above reply to download and open the remote file, and we will be connected. Thank you,

Ask Your Own Computer Question

You seem to have gone offline now, so I have closed out the above remote session as well. Please do this when you are back on:

Click on the icon with three dots at the top-right corner of Chrome, and then click Settings.

Scroll down and click "Advanced" at the very bottom.

Next, scroll down further to the very bottom and click RESET > RESET.

Done that, download the following free adblocker for Chrome:

https://adblockplus.org/

This should take care of any malware/virus on the browser itself. Do keep me posted; thank you.

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Bryan
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