How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38156
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
30037186
Type Your Computer Question Here...
Viet - Computer Tech is online now
A new question is answered every 9 seconds

I have a avg license and the code. this is a new laptop. how

This answer was rated:

I have a avg license and the code. this is a new laptop. how do I install my license on this laptop
JA: How much experience do you have with this particular machine?
Customer: Zero
JA: Have you installed any updates recently?
Customer: Yes.This license is for two laptops.It is already installed on the other laptop and automaticly does the updates.
JA: Anything else you want the computer Expert to know before I connect you?
Customer: no

Hi,
I'm sorry about the issue. What's the make / model of your new laptop?

What's your AVG product, such as AVG Internet Security, or AVG Ultimate, or AVG Tuneup, etc.?
Please reply at the box below. Thank you,

Customer: replied 1 month ago.
HP 640 probook

Thank you. Do you know your AVG product type, such as AVG Internet Security, or AVG Ultimate, or AVG Tuneup, etc.?

Please reply at the box below. Thank you,

Viet - Computer Tech and 2 other Computer Specialists are ready to help you
Customer: replied 1 month ago.
avg internet security

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=ac293f6a-23b4-409d-bc14-e04918d7fe06
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.