Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I have a avg license and the code. this is a new laptop. how…

I have a avg...

I have a avg license and the code. this is a new laptop. how do I install my license on this laptop

Technician's Assistant: How much experience do you have with this particular machine?

Zero

Technician's Assistant: Have you installed any updates recently?

Yes.This license is for two laptops.It is already installed on the other laptop and automaticly does the updates.

Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
8/23/2017
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,834
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. What's the make / model of your new laptop?

What's your AVG product, such as AVG Internet Security, or AVG Ultimate, or AVG Tuneup, etc.?
Please reply at the box below. Thank you,

Ask Your Own Computer Question
Customer reply replied 11 months ago
HP 640 probook

Thank you. Do you know your AVG product type, such as AVG Internet Security, or AVG Ultimate, or AVG Tuneup, etc.?

Please reply at the box below. Thank you,

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,834
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified
Viet - Computer Tech and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 11 months ago
avg internet security

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=ac293f6a-23b4-409d-bc14-e04918d7fe06
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Computer Question

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,834
40,834 Satisfied Customers
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.

Viet - Computer Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I HAVE ALREADY PAID FOR AVG TUNEUP UNLIMITED AND AVG
I HAVE ALREADY PAID FOR AVG TUNEUP UNLIMITED AND AVG INTERNET SECURITY UNLIMITED ORDER NUMBER***********DR … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,335 satisfied customers
Had new hard drive installed yesterday. having trouble
had new hard drive installed yesterday. having trouble getting avg paid back on. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I have purchased a new computer. How do I reactivate AVG
I have purchased a new computer. How do I reactivate AVG protection purchased on Dec 9th*****of order No.(###) ###-####?? … read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I am having difficulty transferring AVG to my new laptop, I
Hi. I am having difficulty transferring AVG to my new laptop, I need assistance from technical support but can't find a contact phone number. Can you help me please. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Trying to open AVG Program to activate new license # HP
Trying to open AVG Program to activate new license # … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
Due to a crash on Windows 10 OS, my IT service provider has
Due to a crash on Windows 10 OS, my IT service provider has installed Windows 7. My current AVG Internet Security which I had recently renewed was replaced with a new version of AVG. Is it possible to… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Support Specialist
Bachelor's Degree
40,834 satisfied customers
After I had installed the latest AVG anti virus on my pc, the
After I had installed the latest AVG anti virus on my pc, the firefox v19 stopped allowing me to login to yahoo. I can login from other browsers though. i deleted all cookies and cache but the problem… read more
david
david
Bachelor's Degree
129 satisfied customers
I have a Toshiba Satellite L355-S7831 running Vista Home Premium.
I have a Toshiba Satellite L355-S7831 running Vista Home Premium. I need to repair Windows. My computer will show bios page with "Toshiba" but proceeds to a blank screen with blinking cursor. F8, desp… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Support Specialist
Bachelor's Degree
40,834 satisfied customers
Avg security license number is XXXXX problem! Avg warned me on
Avg security license number is XXXXX problem! Avg warned me on Saturday, 6/4/2011, that my license would soon expire. So, I chose to renew for two years, and went thru their directed steps to order, p… read more
Noisebox
Noisebox
High School or GED
2 satisfied customers
I was having trouble receiving email through outlook 2007.
I was having trouble receiving email through outlook 2007. I uninstalled microsoft 2007 standard from my laptop and was going to reinstall it. Unfortunately, the version I bought is the upgrade versio… read more
Omar C
Omar C
Computer Information Systems Analyst
Bachelor\u0027s Degree
246 satisfied customers
I tried to install the new AVG and thought it was all completed.
I tried to install the new AVG and thought it was all completed. I got the bill and two sheets of information. Then I got an email, saying I have to install it, so tried and spent quite some time inst… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have purchased AVG 9.0, have license no and now wish to install
I have purchased AVG 9.0, have license no and now wish to install it, after previously having had problems to do it due to security settings now unlocked. Also have had AVG free edition before E Broad… read more
Satchi
Satchi
Bachelor\u0027s Degree
2,475 satisfied customers
Hello. Order reference number 26-177622. I made an error on
Hello. Order reference number 26-177622. I made an error on the entry 9.0 License Number which is 91-N3BV3-3ACN3-KUK8A-RRFCU-0TM3K-CYVV. It requires amending to this number. How can I get back into th… read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
can i take the microsoft office 2007 licence off a lap top
can i take the microsoft office 2007 licence off a lap top and put it on another lap top. If so, how?… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have bought a new laptop in Nov.and ordered AVG.9 for it.
I have bought a new laptop in Nov.and ordered AVG.9 for it. I have not received it in the mail. Can I put my AVG.9 that I have on my PC until the new one arrives?… read more
Hunter Owens
Hunter Owens
Computer Specialist
Bachelor\u0027s Degree
1,009 satisfied customers
I had AVG 8.5 free virus protection and updated it with AVG
I had AVG 8.5 free virus protection and updated it with AVG 9.0 License# XXXXX on 11/18/09 order reference #7548293. When I opened my computer today I found that the program was not installed. Ingrid … read more
Ryan B.
Ryan B.
Desktop Support Technician
High School or GED
1,260 satisfied customers
i have purchased Avg 8,5 PAI , ONE YEAR 5/15/2009 , paid with
i have purchased Avg 8,5 PAI , ONE YEAR 5/15/2009 , paid with visa I have the e mail with the License number it keep saying is not correct what do I do… read more
John
John
Network Manager
Master\u0027s Degree
258 satisfied customers
I have a version of Norton Internet Security On-line installed
I have a version of Norton Internet Security On-line installed on my PC. Can I also instal a copy on my laptop now that I use it to access the Inernet?… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x