Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer
This answer was rated:

I use a phone number to verify my identity and recently I

changed my phone provider and...
I use a phone number to verify my identity and recently I changed my phone provider and it changed my phone number and I need to change that phone number for verification purposes, how do I do that ?
JA: What kind of computer do you have?
Customer: Lenovo
JA: Have you installed any updates recently?
Customer: just the usual that have been set up to automatically update
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just to change the phone number for the two step verification to my Microsoft account
Show More
Show Less
Ask Your Own Computer Question
Answered in 3 minutes by:
8/21/2017
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 40,106
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

Can you still sign into the account?

Please let me know

Ask Your Own Computer Question
Customer reply replied 3 months ago
no I forgot my Microsoft password ***** when I went to 2 step verification my I realized my old phone number there and I just did not know what to do to change the phone number in the verification process

Ok... Unfortunately you are not going to be able to recover this account unless you can remember the password. If the password ***** changed or the account was hacked then you are not going to be able to get back in. It is extremely important that you keep your recovery options up to date since that is your only way back in if you don't have the password. This email service, being a free email service does not offer any support aside from what you have seen online. A few years back they did have more options for people in your situation but now they simply suggest you create a new account.

I am sorry to have to tell you this but unless you can remember or get access to the correct password ***** is no way back in. Microsoft states the following "When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address. "

So unfortunately there are no options left since you never updated your recovery information. In the interest of saving yourself some time I would suggest you don't spend more looking for a solution in this situation as you have no options aside from getting the correct password ***** am sorry to say. I just don't want to give you hope because in the last year Microsoft has completely cut off any type of support and leaves account recovery entirely up to the user meaning if you don't keep your recovery info up to date and forget or lose the password ***** cannot get back into the account.

Again, sorry to have to deliver the bad news but hopefully it saves you some time in the long run and prevents anything like this from ever happening again.

It would be greatly appreciated if you could rate my reply to you by clicking 3 stars are more. I of course understand this is not good news but you are just rating me personally and not Microsoft, their policies, or the situation itself.

Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 40,106
Experience: Over 20 years of consulting to the IT industry
Verified
Richard and 87 other Computer Specialists are ready to help you
Ask your own question now
Ask Richard Your Own Question
Richard
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 40,106
40,106 Satisfied Customers
Experience: Over 20 years of consulting to the IT industry

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,227 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,157 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
How do I print screen with a MK850 keyboard please, Canon
How do I print screen with a MK850 keyboard please … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
776 satisfied customers
I was having a problem today with my email-called
I was having a problem today with my email-called Mediacom-talked with a tech who directed me to GV Comp Support for assistance. Are they a Mediacom sub-contractor? Told me that I had over 2500 RUNDLL… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,111 satisfied customers
My Windows 10 was updated this morning and when I accessed
Hi, My Windows 10 was updated this morning and when I accessed the files I discovered that two sets of photos had been erased as well as a letter I had composed. Can you tell me how I can retrieve the… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
507 satisfied customers
Someone used my email and i cant get on because its under
someone used my email and i cant get on because its under someone elses name … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,111 satisfied customers
I purchased your trukers helper software cd back in 2004 and
I purchased your trukers helper software cd back in 2004 and it's worked fine until now and my computer crashed and I had to have it rebuild so I lost my info in the computer but still have the cd to … read more
Kris R
Kris R
IT Manager
Computing
2,407 satisfied customers
Won't let me log in. The messages that you type the numbers
the messages that you type the numbers in, then you repeat the way you saw them … read more
Kris R
Kris R
IT Manager
Computing
2,407 satisfied customers
I paid reimage more than $250 to repair my computer, found
I paid reimage more than $250 to repair my computer, found more issues and do not know the key … read more
Richard
Richard
Computer Specialist
40,106 satisfied customers
Trying to set up a new computer and it is asking me for an
Trying to set up a new computer and it is asking me for an email in order to set up a Microsoft account. The email - one of two is already been used for another computer with a Microsoft account alrea… read more
Cody
Cody
Computer Science
1,526 satisfied customers
Have an error -spam b5703. cannot send or forward emails..
Hi, have an error -spam b5703 . cannot send or forward emails. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
428 satisfied customers
From the forums it seem to me an impossibility to bring back
From the forums it seem to me an impossibility to bring back my Pro-Publisher version 21 since I convert to Window's 10. Is that correct and can I resolve it with an updated version?… read more
Ruben G.
Ruben G.
Vocational, Technical or Trade Scho
69 satisfied customers
I have just completed a major upgrade to Microsoft. I now
I have just completed a major upgrade to Microsoft. I now find that I have to enter my password ***** this happens every time there is one of these updates. But I do not recall my password. … read more
RandyNetwork Tech
RandyNetwork Tech
1,746 satisfied customers
I think my gaurdian subscription is still valid how do i
i think my gaurdian subscription is still valid how do i access it my e mail is***@******.*** … read more
Kris R
Kris R
IT Manager
Computing
2,407 satisfied customers
The back light is very dim. I can't read what is on the
The back light is very dim. I can't read what is on the screen. … read more
Kris R
Kris R
IT Manager
Computing
2,407 satisfied customers
I work fot tsa, which is a dhs agency of the us government.
I work fot tsa, which is a dhs agency of the us government. I bought ms office through the homeuse program yesterday. i'm trying to install it on my new home computer … read more
Richard
Richard
Computer Specialist
40,106 satisfied customers
I tried to login to my Microsoft account. It says my user
I tried to login to my Microsoft account. It says my user name is ***** ***** the system. What now? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
428 satisfied customers
I have a returning error code UI3010 on my apple laptop when
I have a returning error code UI3010 on my apple laptop when I try to watch netflix films.. How do I deal with this … read more
RandyNetwork Tech
RandyNetwork Tech
1,746 satisfied customers
They reinstall windows 10 and I lost system mechanic as
they reinstall windows 10 and I lost system mechanic as result. can you help?? … read more
Richard
Richard
Computer Specialist
40,106 satisfied customers
American megatrends: page showing error 0135: system fan
American megatrends: page showing error 0135: system fan failure. And computer crashes periodically. Completed defrag, register and file clean up, rand checks via mcafee, malworks etc. … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
776 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x