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I have ransomeware threat detected. HP. Automatically. I…

I have ransomeware threat...

I have ransomeware threat detected

Technician's Assistant: What kind of computer do you have?

HP

Technician's Assistant: Have you installed any updates recently?

Yes automatically

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

I just want it safe from possibly being hacked

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Answered in 5 minutes by:
8/21/2017
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,834
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Where / where does the ransomware threat appear?
Please reply at the box below. Thank you,

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,834
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified
Viet - Computer Tech and 87 other Computer Specialists are ready to help you
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Customer reply replied 11 months ago
In the middle of the screen in a box

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=14faa879-699f-49dd-90f8-778c3e36d1fe
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Computer Question

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

http://tinyurl.com/yb8uvezv
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

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Have you tried to shut down / restarted the computer yet? Is the issue still occurring after restarting the computer?

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Viet - Computer Tech
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,834
40,834 Satisfied Customers
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.

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