Computer

I have been trying to straighten out my account without suc.

Customer Question
I have been trying...

I have been trying to straighten out my account without suc

Technician's Assistant: Have you contacted anyone about your account?

No just hear me out please

Technician's Assistant: Have you installed any updates recently?
... Read full answer

I have been trying to straighten out my account without suc

Technician's Assistant: Have you contacted anyone about your account?

No just hear me out please

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

Yes I have had hotmail for years but about 9 mos. ago they locked me out and no matter how many codes I put in I could not get back in so I changed my email add. To***@******.*** but it keeps telling me that account does not exist. I have been using it for months. No I cant get into either one

Submitted: 1 year ago.Category: Computer
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Customer reply replied 1 year ago
You cannot contact me via email. You have to call me. I can't get into either account
Answered in 12 minutes by:
8/20/2017
Tech Support Specialist: Josh, Support Specialist replied 1 year ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 24,789
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Which account are you signing into?

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Customer reply replied 1 year ago
Ok
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Which account are you trying to sign into?

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Customer reply replied 1 year ago
No Josh
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Which account are you trying to sign into?

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Customer reply replied 1 year ago
I want my hotmail account canceled and want to only us my icloud. Acct
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Do you mean your actual Hotmail email address or is your iCloud account linked to your Hotmail account?

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Customer reply replied 1 year ago
No its not. I have not been able to access my hotmail acct. for approx. 9mos. So I created an icloud acctNow they are telllng me my icloud acct does not existHello
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

What is the iCloud email address?

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Customer reply replied 1 year ago
Am I being ignored because I don't want to spend $39?
Customer reply replied 1 year ago
Are you there Josh??
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

I can see the account as active -- Do you have the phone number ending in 24? If you do, what is the full number?

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Tech Support Specialist: Josh, Support Specialist replied 1 year ago

I have sent the reset instructions to the iPad and iPad air

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Customer reply replied 1 year ago
Do you mean the rest passwordI have done this many times
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Yes, to reset your password.

What happens after you reset the password?

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Customer reply replied 1 year ago
It says that my icloud acct. does not exist.
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

That is not possible -- Do you see the message on your iPad or iPad2 from Apple that I sent?

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Customer reply replied 1 year ago
Ipad 2
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Yes, are you able to follow the steps?

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Customer reply replied 1 year ago
in fact it automatically tells me to put password ***** my icloud acct. then tells me after i put password ***** that the acct. does not exist
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Have you spoken to Apple over the phone?

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Customer reply replied 1 year ago
No I am confused. Are apple and Microsoft the same?
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

No, they are different.

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Customer reply replied 1 year ago
That's what I have always thought. Yet when. I try to resolve all this they also keep asking for my apple id
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Yes, Apple ID is for Apple -- You said that you were trying to reset your Apple ID/iCloud account.

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Customer reply replied 1 year ago
I had to try & reset the password ***** would not recognize my passwordAre my Apple ID and iCoud acct one the same?All I originally was trying to do is get into my icloud. Email acct.
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Yes, Apple ID and iCloud will be the same.

I can see that your email address is active (*****@******.***)

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Customer reply replied 1 year ago
Then why in the hell does Microsoft continue to tell me that my acct. does not exist
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Why are you using Microsoft? I believe we are on different pages here.

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Customer reply replied 1 year ago
That's what popped up . I am going to sign off Josh. Thanks so. Much for your time.
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

You're very welcome! Feel free to come back at any time when you would like to continue

Please use the star rating at the top to rate our session as 5 stars and press Submit so that I am credited with helping you.

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Tech Support Specialist: Josh, Support Specialist replied 1 year ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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