For Online Computer Support, Ask a Computer Technician
Hi! My name is ***** ***** I will be assisting you. Let's get started!
What is the email address that you need help with?
Have you tried resetting the password *****?
Unfortunately, I am not able to try and reset options right now because you have attempted the reset too many times.
Were you unable to reset it?
What is your last name on the account?
Please answer these questions:
Last name of your favorite elementary school teacher?
Where did you meet your spouse for the first time? (full name of city only)
Yes, thank you for confirming.
I have successfully changed your password *****: Justanswer1 (the J is capital)
Please try to sign in now
Unfortunately, I cannot call out but you can always come back to this chat here.
Restart your phone
You are more than welcome to open a new question for your issue so that I can receive credit for both questions.