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I've been hacked. Can't access my yahoo mail account, 1 day,

I've been hacked. Can't...

I've been hacked. Can't access my yahoo mail account

Technician's Assistant: How long have you had this issue with your Yahoo account?

1 day

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

Letters were sent out to my cintacts soliciting donations from Phillipines,

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Answered in 1 minute by:
8/20/2017
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,964
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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What is the email address that you need help with?

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Have you tried resetting the password *****?

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Customer reply replied 11 months ago
Several times

Unfortunately, I am not able to try and reset options right now because you have attempted the reset too many times.

Were you unable to reset it?

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What is your last name on the account?

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Customer reply replied 11 months ago
Tiernan

Please answer these questions:

Question 1

Last name of your favorite elementary school teacher?

Question 2

Where did you meet your spouse for the first time? (full name of city only)

Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,964
Experience: 5 years as Network Admin, 10+ years of IT support
Verified
Josh and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 11 months ago
Kyranmonneapolis
Customer reply replied 11 months ago
should be minneapolis

Yes, thank you for confirming.

I have successfully changed your password *****: Justanswer1 (the J is capital)

Please try to sign in now

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Customer reply replied 11 months ago
Will do
got "sorry we are unable to connect to the internet" on my android
I'll try dell desktop now
can you phome me if we get disconnected?(###) ###-####

Unfortunately, I cannot call out but you can always come back to this chat here.

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Customer reply replied 11 months ago
Justanswer1 worked for desktop but not on mobile.

Restart your phone

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Customer reply replied 11 months ago
worked on phone-thanks

Awesome!

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Customer reply replied 11 months ago
Not a big deal but I have another email account with same address on my phone that let's me down load message but it woun't
let me update.

You are more than welcome to open a new question for your issue so that I can receive credit for both questions.

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Customer reply replied 11 months ago
I'll pass
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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