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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 20169
Experience:  5 years as Network Admin, 10+ years of IT support
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I've been hacked. Can't access my yahoo mail account, 1 day,

This answer was rated:

I've been hacked. Can't access my yahoo mail account
JA: How long have you had this issue with your Yahoo account?
Customer: 1 day
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: Letters were sent out to my cintacts soliciting donations from Phillipines,

Hi! My name is ***** ***** I will be assisting you. Let's get started!

What is the email address that you need help with?

Customer: replied 1 month ago.

Have you tried resetting the password *****?

Customer: replied 1 month ago.
Several times

Unfortunately, I am not able to try and reset options right now because you have attempted the reset too many times.

Were you unable to reset it?

Customer: replied 1 month ago.

What is your last name on the account?

Customer: replied 1 month ago.
Tiernan

Please answer these questions:

Question 1

Last name of your favorite elementary school teacher?

Question 2

Where did you meet your spouse for the first time? (full name of city only)

Josh and 6 other Computer Specialists are ready to help you
Customer: replied 1 month ago.
Kyranmonneapolis
Customer: replied 1 month ago.
should be minneapolis

Yes, thank you for confirming.

I have successfully changed your password *****: Justanswer1 (the J is capital)

Please try to sign in now

Customer: replied 1 month ago.
Will do
got "sorry we are unable to connect to the internet" on my android
I'll try dell desktop now
can you phome me if we get disconnected?(###) ###-####

Unfortunately, I cannot call out but you can always come back to this chat here.

Customer: replied 1 month ago.
Justanswer1 worked for desktop but not on mobile.

Restart your phone

Customer: replied 1 month ago.
worked on phone-thanks

Awesome!

Customer: replied 1 month ago.
Not a big deal but I have another email account with same address on my phone that let's me down load message but it woun't
let me update.

You are more than welcome to open a new question for your issue so that I can receive credit for both questions.

Customer: replied 1 month ago.
I'll pass