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I've been hacked. Can't access my yahoo mail account, 1 day,

I've been hacked. Can't access...
I've been hacked. Can't access my yahoo mail account
JA: How long have you had this issue with your Yahoo account?
Customer: 1 day
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: Letters were sent out to my cintacts soliciting donations from Phillipines,
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Answered in 1 minute by:
8/20/2017
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,046
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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What is the email address that you need help with?

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Have you tried resetting the password *****?

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Customer reply replied 3 months ago
Several times

Unfortunately, I am not able to try and reset options right now because you have attempted the reset too many times.

Were you unable to reset it?

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What is your last name on the account?

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Customer reply replied 3 months ago
Tiernan

Please answer these questions:

Question 1

Last name of your favorite elementary school teacher?

Question 2

Where did you meet your spouse for the first time? (full name of city only)

Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,046
Experience: 5 years as Network Admin, 10+ years of IT support
Verified
Josh and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
Kyranmonneapolis
Customer reply replied 3 months ago
should be minneapolis

Yes, thank you for confirming.

I have successfully changed your password *****: Justanswer1 (the J is capital)

Please try to sign in now

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Customer reply replied 3 months ago
Will do
got "sorry we are unable to connect to the internet" on my android
I'll try dell desktop now
can you phome me if we get disconnected?(###) ###-####

Unfortunately, I cannot call out but you can always come back to this chat here.

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Customer reply replied 3 months ago
Justanswer1 worked for desktop but not on mobile.

Restart your phone

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Customer reply replied 3 months ago
worked on phone-thanks

Awesome!

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Customer reply replied 3 months ago
Not a big deal but I have another email account with same address on my phone that let's me down load message but it woun't
let me update.

You are more than welcome to open a new question for your issue so that I can receive credit for both questions.

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Customer reply replied 3 months ago
I'll pass
Ask Josh Your Own Question
Josh
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,046
21,046 Satisfied Customers
Experience: 5 years as Network Admin, 10+ years of IT support

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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