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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38221
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I have popup and need to get rid of it, H-P lap top, that is

This answer was rated:

I have popup and need to get rid of it
JA: What kind of computer do you have?
Customer: H-P lap top
JA: Have you installed any updates recently?
Customer: that is done auto by computer
JA: Anything else you want the computer expert to know before I connect you?
Customer: how do keep the popup out

Hi,
I'm sorry about the issue. What's the popup about?

When / where does it occur?
Please reply at the box below. Thank you,

Does your HP laptop have Windows XP, Vista, or 7 or 8 or 10?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 2 months ago.
telling me that virus 10

Is the internet currently working on your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Viet - Computer Tech and 3 other Computer Specialists are ready to help you

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=8892248a-7520-41b6-8c19-3338a96a710b
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.