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Hi. My name is***** you for your question and the opportunity to assist.
Your version of Windows is very important to know when trying to fix password *****
Let me ask this: on the screen where you enter the password ***** log in to the computer, do you see three icons in the lower
right portion of the screen. From left to right the icons are: wi-fi/network>>>Ease of Access>>>Power
Thank you. On that same screen is it showing an email address?
Please ignore the pop up offer. It's sent automatically by the system and the system isn't smart enough to know that
secure remote can't be used in this situation.
On the login screen where you enter your password ***** it display an email address?
Thank you. That's good. Can you tell me that address please?
Thank you. An email was just sent to***@******.***
Please check your inbox (or spam folder) for the email.
It contains a 7 digit password ***** code. I need you to send me that code.
It is not a password
Thank you. It appears you have two-step verification turned on. Are you able to receive text messages
at your phone number ending in 00 ?
If so, I'll need to know the last 4 digits of that number.
Thank you. Please let me have the code that was just sent to the phone.
No. I need you to send me the code please.
Thank you. We're almost there. A new code was just sent to your***@******.***
address. Please send me the new code.
Success. Your new password ***** log in to the laptop is: 87alfa88
It is important that your laptop be connected to the internet before using the password.
I believe you're using Windows 8 so there should be a wi-fi icon on the left side of the screen.
Please open it up to verify that you're connected to the wi-fi and then use the new password.
Please confirm when you have signed in.
That's great to hear.If you would like any additional information or assistance,please do not hesitate to let me know.Else if you could, please take a momentto rate the service using the stars at the top of the page, then submit,as that is how we are credited with assisting.It would be much appreciated.