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For some reason my Microsoft office has disappeared. The…

For some reason my...

For some reason my Microsoft office has disappeared. The program is still on the hard drive, but it can't open docx files

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

I have a Dell P55F. Wiindows 10

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

I have had bad problems with some malware that caused problems in Mozilla Firefox and I deleted it from the computer and now am browsing with Google Chrome

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Answered in 5 minutes by:
8/20/2017
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,512
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message when opening your docx document files?
Please reply at the box below. Thank you,

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Customer reply replied 10 months ago
No code just says windows cannot open the file

What happens when you open the Office / Word program (not the docx files)?

Please reply at the box below. Thank you,

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,512
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified
Viet - Computer Tech and 87 other Computer Specialists are ready to help you
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Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=6358f1c5-5b73-4c64-8320-76427e5c3a1d
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

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I have resolved the issue via remote support. Problem: a bad program called File Type Options was installed. Solution: Uninstalled that program. Then open Control Panel (if needed, press at the same time the two keys Windows logo and R on computer's keyboard, then type control then click OK, then the Control Panel window will open), then open Programs -> Default Programs -> Set your default programs, then click on the item Word 2016 on the left, then click on option Set this program as default. Do this for these two items also: Excel 2016 and Powerpoint 2016.

If you need help with anything else, please come back any time. Thank you very much.

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Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.

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