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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
What day did you do this?
Try this for me;
Shut down the windows 10 computer, start it.. When it gets to the windows sign in screen, dont sign in.Instead, left click the power button at the bottom right.Then, hold down the shift key on your keyboard, and then click restart.This should bring you to the blue screen menu.. Choose troubleshooting, advanced, and then choose system restore.Once system restore loads, choose a restore point that was one day before this problem started and then carry out the system restore. If there isnt one, look on the bottom left, there should be a more restore points link. Look
for that.That should fix the issue, but if you get stuck or this doesnt work then please send a detailed reply and I will assist you further as needed.
we need to do this special trick to force a repair screen.Start the computer, then immediately press and hold power to shut it down.repeat that 4 times, and then the last time when you start the computer do not press and hold power.It should go to a blue screen menu.
If that doesnt work;
FROM SETTINGSPress Windows logo key Windows logo key + I on your keyboard to open Settings. If that doesn't work, select the Start button in the lower-left corner of your screen, then select Settings .Select Update & security > Recovery .Under Advanced startup, select Restart now.After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.FROM BOOT UPRestart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power Power icon> Restart.After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.
Follow the one from BOOT UP;
That clip is for both methods for users. I should have clarified. My apologies.
Perfect! Whatever you do, it may look like its just sitting there. Do NOT touch it
in the middle of that restore or you could damage your entire OS.
Let it run. it will tell you if it fails or if it is successful either way. I will wait here for your reply.
If that doesnt work, we will just create or purchase a disk and get into the computer that way.
Please rate this solution with the 5 star rating to close out as it is the only way i am listed as successful and credited by the companies ledgerof solutions finished. If you need further assistance, just leave a reply and we will continue as opposed to closing out the question and emailupdates between us.Thank you,~Franklin
Perfect. Log in normally and see if it goes to desktop.
Thank you, ***** ***** with the five stars for me and if you need anything, let me know.