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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10?
When you use that up/down on the bottom right, do you see sound going up and down as if it is
working, but no sound?
From your computer, click this link.http://www.justanswer.com/remotedesktop/join.aspx?Session=50b071da-bfc4-42ba-9920-50e0812224a1On the next page, scroll down and click the agree button.. It should then ask you to save or run the elsinore screen connect file. Run it, and then when it asks you to allow it, do so. That will connect us.If you get stuck completing the above steps try them again, and if you still cant connect send a reply and let me know what web browser you are using, so I can give you specific steps on how to connect.