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Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11968
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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Everytime I try to activate my account through word, it

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Everytime I try to activate my account through word, it never works and the program ends up freezing and not letting me close it. Everything else will work on my computer, just not the word program
JA: Just to clarify, what's the make and model of your computer? And what version of Word are you using?
Customer: Office 365. And I have a Lenovo E560 ThinkPad
JA: Have you installed any updates recently?
Customer: Yes I recently upgraded to Windows 10
JA: Anything else you want the computer expert to know before I connect you?
Customer: I do not think so

Hi, my name is ***** ***** I'll be assisting you today.

Just to clarify, when did you first start having this issue with opening Word?

Please reply at the box below. Thank you,

Bryan and 2 other Computer Specialists are ready to help you
Customer: replied 2 months ago.
From the moment I downloaded office 365 it has always done this

OK, let's get started with the remote session now. Please open up the following link:
Follow the on-screen prompts to open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.

Please follow the directions in my above reply to download and open the remote file, and we will be connected.