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Samuel Kresslein
Samuel Kresslein,
Category: Computer
Satisfied Customers: 151
Experience:  Network Engineer at USAF
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It just died and won't turn on,there's lots of battery, Well

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It just died and won't turn on,there's lots of battery
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: Well I can't find the make and model but never gave my phone any trouble before
JA: How long has this been going on? What troubleshooting have you tried?
Customer: this is the first time
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: no I don't think so

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

Are you having trouble with your TV or phone?

Customer: replied 2 months ago.
just my phone,are you still working on my question or what?
Customer: replied 2 months ago.
Why would I want to spend more when you havn,t done anything yet
Customer: replied 2 months ago.
This is nothing but a rip off

What have you tried thus far?

When you plug in the phone can you power it on?

If not, do you have access to another charger?

Customer: replied 2 months ago.
I keep pushing on off button but nothing happens It had 95% charge on it and no I don't have another charger. I did turn off the t.v. and tried but nothing happened

Is this an iPhone?

Customer: replied 2 months ago.
it's I phone 6

You can force restart your device even if the screen is black or the buttons aren't responding. Follow these steps:

  • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.
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