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Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.
Are you having trouble with your TV or phone?
What have you tried thus far?
When you plug in the phone can you power it on?
If not, do you have access to another charger?
Is this an iPhone?
You can force restart your device even if the screen is black or the buttons aren't responding. Follow these steps: