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Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 2933
Experience:  10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
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Can not validate Microsoft Office Home and Student 2010

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Can not validate Microsoft Office Home and Student 2010 Military Appreciation edition with product key
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Custom machine with Windows 10 pro
JA: Have you installed any updates recently?
Customer: Yes, upgraded to WIN 10 Pro
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not that I know of now

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

Customer: replied 2 months ago.
Did the product expire, last update was 31 July?

How did you obtain the product originally, from the Microsoft website or with a disc?

Customer: replied 2 months ago.
Disc from Post Exchange ( store)

Is this your first time trying to activate it?

Or was it working the past year?

Customer: replied 2 months ago.
working fine for years until I Crashed, and then Upgraded to WIN 10 Pro

Ah that makes sense

May I connect with you remotely to troubleshoot the issue directly?

Martin and 4 other Computer Specialists are ready to help you

Thank you. From your computer click the following link:

https://cxzx.screenconnect.com/?Session=e1301584-89d3-421f-bdab-aaea2d47f1eb

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Once you've done that, minimize this browser window and look for a smaller box on the desktop then click Run.

Let me know once you've done that or if you need additional steps.

Martin

Connected

If you have any problems or would like any additional assistance, please do not hesitate to let me know.

And if you need anymore assistance in future, you can request me directly using this link:

http://expertmartin.com

Thank you