For Online Computer Support, Ask a Computer Technician
Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.
How did you obtain the product originally, from the Microsoft website or with a disc?
Is this your first time trying to activate it?
Or was it working the past year?
Ah that makes sense
May I connect with you remotely to troubleshoot the issue directly?
Thank you. From your computer click the following link:
https://cxzx.screenconnect.com/?Session=e1301584-89d3-421f-bdab-aaea2d47f1ebThen click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.ClientOnce you've done that, minimize this browser window and look for a smaller box on the desktop then click Run.Let me know once you've done that or if you need additional steps.Martin
If you have any problems or would like any additional assistance, please do not hesitate to let me know.
And if you need anymore assistance in future, you can request me directly using this link: