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My hp pavillion computer turns wifi off and on randomly. Itj

is not the wifi because...
my hp pavillion computer turns wifi off and on randomly. Itj is not the wifi because when it happens \ my smart phone still is connected and working with my wifi
JA: Have you tried unplugging your router for about ten seconds? And what about other devices? Do they have connectivity?
Customer: All other services like the nest, my tv and sound system my wilfe's phone and my ipad always continues to work and yes I have unplugged router as well. It is working now
JA: Have you installed any updates recently?
Customer: Others device work and I have unplugged. I don't knw if it needs updating
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
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Answered in 3 minutes by:
8/16/2017
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 2,940
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

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Customer reply replied 3 months ago
Ok. What do you need from me now?

This sounds like a driver or hardware issue - can you tell me whether your computer has run updates on its own lately or near the date the problem started?

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Also the make, model and how old it is

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Customer reply replied 3 months ago
No. How is it that I am being charged? I am told here that I am signed up for $42 and now my balance is $39. AllI am trying to do is contact hp for assilstance.

This is JustAnswer.com

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Customer reply replied 3 months ago
It is an HP Pavillion notebok Laptop k8tllf81. It is 18 months old. I don't know about the updates. It started about 2 months ago.

And when it shuts down, does it simply shut right off or does it tell you it's shutting down?

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Customer reply replied 3 months ago
The computer does not shut off. It tells me that I am not connected to wifi. I am indeed not connected. All of my other devices are connected and work properly.

Ok thank you for the clarification.

May I connect with you remotely to troubleshoot the issue directly?

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Customer reply replied 3 months ago
Will I be billed for that?

I do not have insight on the prices or access to your billing info as I am hired independently but the amount should be displayed on your end

Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 2,940
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
Verified
Martin and 87 other Computer Specialists are ready to help you
Ask your own question now

Thank you. From your computer click the following link:

https://cxzx.screenconnect.com/?Session=fd9a3436-80fd-4e9a-9bab-013b9a1ae374

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Once you've done that, minimize this browser window and look for a smaller box on the desktop then click Run.

Let me know once you've done that or if you need additional steps.

Martin

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Customer reply replied 3 months ago
It says that I need to install latest Java. The it tells me that Foxfire which is my browser is not copmpatable withk Java update. Now what?

Does it let you click on "Next option" ?

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Customer reply replied 3 months ago
I'll look
Customer reply replied 3 months ago
There is no direction for "next option"

Try clicking on the link again and when the little box opens up, there should be an option to try the next optiion

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Good work, connected!

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If you have any problems or would like any additional assistance, please do not hesitate to let me know.

And if you need anymore assistance in future, you can request me directly using this link:

http://expertmartin.com

Thank you

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Martin
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 2,940
2,940 Satisfied Customers
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming

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