For Online Computer Support, Ask a Computer Technician
Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.
What is coming up in Chinese? The software that came on CD with the camera?
You can ignore that pop-up it is automatic. Which software said to do that?
I'm not sure what the charges are, that's handled by Just Answer. I am just the computer expert.
Do you have your camera plugged in to the computer at the moment? Or, even better, if the camera contains an SD card and you have an SD card reader on your computer, you can insert it straight into the computer. Then I can go ahead and connect to show you how to get the photos off.
Oh, I'm sorry for the confusion, I thought you were trying to get the pictures off. I'm really not sure why you are getting Chinese when you pull up that program, but if you'd like I can connect to your computer and try to set it straight for you.
No, again, I don't know the price as I am just the expert, but I know it does not cost $52
I will submit the report as uncompleted in regards ***** ***** remote access, so you will not be charged for that.
I assure you this is not a scam, but okay, I will not try to assist you any further. Thank you, ***** ***** a great day.