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Andrew Harris
Andrew Harris, Consultant
Category: Computer
Satisfied Customers: 107
Experience:  I have Computer Hardware Technician Certification.
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My Surface will not connect to the display adapter. I follow

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My Surface will not connect to the display adapter. I follow the procedure -- devices, project, add wireless display. The screen comes on with "ready to connect. but the result are two two clicks, screen goes on and off, and then the same message on the screen -- ready to connect, and an indication on the surface that the wireless display adapter is not connected
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: Surface pro 3
JA: Have you installed any updates recently?
Customer: just installed the updates
JA: Anything else you want the computer expert to know before I connect you?
Customer: I can't think of anything
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 2 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 2 months ago.
You may connect

Hi I'm Andrew your computer expert.

Solutions

1. Installing Windows and surface updates is a good place to start.

https://www.microsoft.com/surface/en-us/support/performance-and-maintenance/install-software-updates-for-surface?os=windows-10&=undefined

2. Make sure no firewall or anti-virus software is causing the issue.

3. Please refer to the display adapter troubleshooting guide below:

https://www.microsoft.com/surface/en-us/support/music-photos-and-video/troubleshoot-wireless-display-adapter?os=windows-10&=undefined

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Andrew Harris and 6 other Computer Specialists are ready to help you

Further suggestions.

https://www.microsoft.com/surface/en-us/support/music-photos-and-video/wireless-display-adapter?os=windows-10&=undefined