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Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.
It appears you have a virus on your system causing the issue. The pop up is for sure a scam, can I offer you remote support so I can remote into your PC so that I can help remove any virus issues and the pop ups?
I will need you to first connect me. If not we can connect when you get back. I will send you the link right now.
Use the link below, click on Agree then download and run/open the file for the remote session.
Let me know when you would like to continue? I will be available until 5PM eastern time.
Then again about 6:30 or 7PM eastern time for a few hours. If not I am back online tomorrow from 9am-4pm eastern time. We can continue with the remote during any of those times.