How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Second opinion] I am getting an on screen message and an

Customer Question

Second opinion] I am getting an on screen message and an verbal instructions that my IP address has been used by an unauthorized party. The message suggests I call: 1-***-***-**** and do not shut down my computer. What action should be taken
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: Dell laptop Inspiron
JA: Have you installed any updates recently? No, I don't believe I have
Customer: I bought about 10 days ago
JA: Anything else you want the computer expert to know before I connect you?
Customer: Is the phone I received valid? Or is a scam!
Submitted: 2 months ago.
Category: Computer
Expert:  Josia Hernandez replied 2 months ago.

Hello, I will be assisting you today.

Expert:  Josia Hernandez replied 2 months ago.

When did the error message start?