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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Second opinion] I am getting an on screen message and an

Customer Question

Second opinion] I am getting an on screen message and an verbal instructions that my IP address has been used by an unauthorized party. The message suggests I call: 1-***-***-**** and do not shut down my computer. What action should be taken
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: Dell laptop Inspiron
JA: Have you installed any updates recently? No, I don't believe I have
Customer: I bought about 10 days ago
JA: Anything else you want the computer expert to know before I connect you?
Customer: Is the phone I received valid? Or is a scam!
Submitted: 2 months ago.
Category: Computer
Expert:  Josia Hernandez replied 2 months ago.

Hello, I will be assisting you today.

Expert:  Josia Hernandez replied 2 months ago.

When did the error message start?