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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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There was a tech helpng and we weree cut cut off. I am

Customer Question

There was a tech helpng and we weree cut cut off. I am having a problem logging onto a my credit cred account. Now I cannot log into my web mail
JA: Have you contacted anyone about your account?
Customer: yes...Earthlink
JA: Have you installed any updates recently?
Customer: no..not aware of updates
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not really...I am able to log into m ycredit acount and my email both instances...I get messages on both sites 'unable b process process request'.
Submitted: 2 months ago.
Category: Computer
Expert:  UranIT replied 2 months ago.

Hello and thanks for using I am Serge and I will try my best to answer your question

May I connect to your computer securely to troubleshoot the issue directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it right on your screen