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Having a problem with my audio in window 10 have tried to…

Customer Question
Having a problem with...

Having a problem with my audio in window 10 have tried to reinstall driver many times but no sound yet have a solution to this problem

Technician's Assistant: What's the make/model of your device? How old is it?

Hp envy 20 touch smart pretty old I think

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

About a month ago I updated windows 10 since then

Technician's Assistant: Anything else you want the electronics expert to know before I connect you?

No sir

Submitted: 1 year ago.Category: Computer
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Answered in 14 minutes by:
8/7/2017
Tech Support Specialist: UranIT, Network Administrator replied 1 year ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
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Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question

May I connect to your computer securely to troubleshoot the issue directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it right on your screen

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Customer reply replied 1 year ago
ok please do
Customer reply replied 1 year ago
just made payment with paypal
Tech Support Specialist: UranIT, Network Administrator replied 1 year ago

seems that it has failed..

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Customer reply replied 1 year ago
On my phone now can't process payment already paid good faith deposit but still haven't reslove issue question with deposit an additional 39 dollars is due
Tech Support Specialist: UranIT, Network Administrator replied 1 year ago

you might want to talk to our customer service , i am unable to start Extra Service with no payment

cust service: http://ww2.justanswer.com/phone

reply back when all is cleared and we will continue

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Customer reply replied 1 year ago
made good faith deposit with paypal is there an additional cost after the deposit of $39.00 or is there more to pay after you resolve my issue
Tech Support Specialist: UranIT, Network Administrator replied 1 year ago

you might want to talk to our customer service , i am unable to start Extra Service with no payment

cust service: http://ww2.justanswer.com/phone

reply back when all is cleared and we will continue

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Customer reply replied 1 year ago
Ok thank you
Tech Support Specialist: UranIT, Network Administrator replied 1 year ago

no problem

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