How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Having a problem with my audio in window 10 have tried to

Customer Question

having a problem with my audio in window 10 have tried to reinstall driver many times but no sound yet have a solution to this problem
JA: What's the make/model of your device? How old is it?
Customer: hp envy 20 touch smart pretty old I think
JA: How long has this been going on? What troubleshooting have you tried?
Customer: about a month ago I updated windows 10 since then
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no sir
Submitted: 2 months ago.
Category: Computer
Expert:  UranIT replied 2 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question

May I connect to your computer securely to troubleshoot the issue directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it right on your screen

Customer: replied 2 months ago.
ok please do
Customer: replied 2 months ago.
just made payment with paypal
Expert:  UranIT replied 2 months ago.

seems that it has failed..

Customer: replied 2 months ago.
On my phone now can't process payment already paid good faith deposit but still haven't reslove issue question with deposit an additional 39 dollars is due
Expert:  UranIT replied 2 months ago.

you might want to talk to our customer service , i am unable to start Extra Service with no payment

cust service: http://ww2.justanswer.com/phone

reply back when all is cleared and we will continue

Customer: replied 2 months ago.
made good faith deposit with paypal is there an additional cost after the deposit of $39.00 or is there more to pay after you resolve my issue
Expert:  UranIT replied 2 months ago.

you might want to talk to our customer service , i am unable to start Extra Service with no payment

cust service: http://ww2.justanswer.com/phone

reply back when all is cleared and we will continue

Customer: replied 2 months ago.
Ok thank you
Expert:  UranIT replied 2 months ago.

no problem