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Hi there! My name is*****'m sorry that you're having this problem. It would be my pleasure to assist you. How does your wife listen to Pandora? Is she using headphones (wired or bluetooth) or connecting to a blue tooth speaker? When a call comes in and she accepts it does the music stop and then resume after the call?
Thank you for that information. Please give me just a few minutes to research this and provide a detailed list of troubleshooting procedures.
I'll need to ask a few more questions. Is your wife's Lexus not equipped with Bluetooth? Is that why she uses the cassette adapter? Also, has she checked her phone for any updates from the Google Play Store for the Pandora APP and/or any OS updates for the phone?
I apologize for the delay in responding. I had an out of the office appointment. My first suggestion would be that she check for any updates that might be available for her phone. Here's how to do that:
The next thing I recommend is that she go to the Google Play Store and tap on UPDATES (usually at the bottom of the screen) and apply any available updates for apps that she has purchased or downloaded on her phone, ESPECIALLY any Pandora app updates. Please try this and let me know the results. Thank you!