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My computer's hard drive has collapsed and I got a new hard…

Customer Question
My computer's hard drive...

My computer's hard drive has collapsed and I got a new hard drive. Unfortunately I cannot find my security code for Office 365, which was recently renewed. Could you PLEASE assist me?

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

It is a Packard Bell i extreme which originally came with a Windows 7 operating system

Technician's Assistant: What have you tried so far with your computer?

Nothing. I do not repair it myself.

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

No, perhaps I should just mention to you that I did switch to Windows 10.

Submitted: 11 months ago.Category: Computer
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Answered in 2 minutes by:
8/7/2017
Tech Support Specialist: UranIT, Network Administrator replied 11 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,302
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

Have you tried logging in to http://office.com ?

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Customer reply replied 11 months ago
NO
Tech Support Specialist: UranIT, Network Administrator replied 11 months ago

You should try logging in to http://office.com/

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Tech Support Specialist: UranIT, Network Administrator replied 11 months ago

Hello, did you try signing-in to the link I sent for your Office 365 account?

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Customer reply replied 11 months ago
I did not receive anything from you, but luckily I found my Product Code.
You can abandon this chat now.
I have no further interest in this chat.
Tech Support Specialist: Josh, Support Specialist replied 11 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,939
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

I apologize that you had to wait a while.

Do you still need help with your issue?

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Customer reply replied 11 months ago
Thank you. I do not need any further help.
Tech Support Specialist: Josh, Support Specialist replied 11 months ago

Okay, thank you.

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