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CAN NOT SIGN ON, my mackiev tree want to log in but it say i…

Customer Question
CAN NOT SIGN ON ...

CAN NOT SIGN ON

Technician's Assistant: What exactly are you having trouble accessing?

My mackiev tree want to log in but it say i am off lineIam off

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

It is a laptop lenevo

Technician's Assistant: What's the model and Operating System (OS) of your Lenovo?

Windows 10 64 bit

Technician's Assistant: What have you tried so far with your Lenovo? Have you installed any updates recently?

Update to TREE MAKER MACKIEV

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

I can not log in have change uaser name and pass word. nithing seem to help

Submitted: 1 year ago.Category: Computer
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Answered in 15 minutes by:
8/7/2017
Tech Support Specialist: Dustin, Computer Support Specialist replied 1 year ago
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,278
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Tech Support Specialist: Dustin, Computer Support Specialist replied 1 year ago

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?

Thank you for your response,

Dustin S

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