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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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CAN NOT SIGN ON, my mackiev tree want to log in but it say i

Customer Question

CAN NOT SIGN ON
JA: What exactly are you having trouble accessing?
Customer: my mackiev tree want to log in but it say i am off lineIam off
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: it is a laptop lenevo
JA: What's the model and Operating System (OS) of your Lenovo?
Customer: windows 10 64 bit
JA: What have you tried so far with your Lenovo? Have you installed any updates recently?
Customer: update to TREE MAKER MACKIEV
JA: Anything else you want the computer expert to know before I connect you?
Customer: I can not log in have change uaser name and pass word. nithing seem to help
Submitted: 2 months ago.
Category: Computer
Expert:  Dustin replied 2 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 2 months ago.

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?

Thank you for your response,

Dustin S