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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can not down load e-mail. i get error messsage

Customer Question

I can not down load e-mail. i get error messsage Authentication failed, invalid credentials. Code 800cccOf
JA: Just to clarify, how often have you been getting this particular message?
Customer: this afternoon
JA: Have you installed any updates recently?
Customer: We visited verison to upgrade our phone.
JA: Anything else you want the computer expert to know before I connect you?
Customer: thats all we know
Submitted: 2 months ago.
Category: Computer
Expert:  UranIT replied 2 months ago.

Hello and thanks for using I am Serge and I will try my best to answer your question

Do you have this problem on the computer or on the phone? if on computer, do you have PC or mac?

Customer: replied 2 months ago.
PC seems we can our mail on the phone not our computet
Expert:  UranIT replied 2 months ago.

Which software are you using on PC to check your email?

Who is your email provider?

Customer: replied 2 months ago.
Windows 10 with gmail through dish
Expert:  UranIT replied 2 months ago.

Do you login to Gmail directly on browser or do you use some third party software?

Expert:  UranIT replied 2 months ago.

Still waiting for your reply