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I can not down load e-mail. i get error messsage

Customer Question
I can not down...

I can not down load e-mail. i get error messsage Authentication failed, invalid credentials. Code 800cccOf

Technician's Assistant: Just to clarify, how often have you been getting this particular message?

This afternoon

Technician's Assistant: Have you installed any updates recently?

We visited verison to upgrade our phone.

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

Thats all we know

Submitted: 1 year ago.Category: Computer
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Answered in 1 minute by:
8/7/2017
Tech Support Specialist: UranIT, Network Administrator replied 1 year ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question

Do you have this problem on the computer or on the phone? if on computer, do you have PC or mac?

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Customer reply replied 1 year ago
PC seems we can our mail on the phone not our computet
Tech Support Specialist: UranIT, Network Administrator replied 1 year ago

Which software are you using on PC to check your email?

Who is your email provider?

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Customer reply replied 1 year ago
Windows 10 with gmail through dish
Tech Support Specialist: UranIT, Network Administrator replied 1 year ago

Do you login to Gmail directly on browser or do you use some third party software?

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Tech Support Specialist: UranIT, Network Administrator replied 1 year ago

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