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I open Outlook and I get a message box with option of "use…

Customer Question
I open Outlook and...

I open Outlook and I get a message box with option of "use temp mail box" "use old data" or "cancel"

Technician's Assistant: How long has this been an issue?

A few days

Technician's Assistant: Have you installed any updates recently?

I removed AVG Security and installed my internet provider security software. I have since removed that software and reinstalled AVG

Submitted: 11 months ago.Category: Computer
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Answered in 1 minute by:
8/6/2017
Tech Support Specialist: UranIT, Network Administrator replied 11 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,305
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

is seems that your email account was reconfigured, I can assist you with setting up account anew

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Tech Support Specialist: UranIT, Network Administrator replied 11 months ago

Do you still require assistance on the issue?
Waiting for your reply.

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Customer reply replied 11 months ago
If it is set up again do I lose current an history emails
Tech Support Specialist: UranIT, Network Administrator replied 11 months ago

first, you should create local PST file and move your emails in it, so this way you wont lose them.

but it also depends who is your email provider, emails could still be in the webmail

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Tech Support Specialist: UranIT, Network Administrator replied 11 months ago

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