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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I open Outlook and I get a message box with option of "use

Customer Question

I open Outlook and I get a message box with option of "use temp mail box" "use old data" or "cancel"
JA: How long has this been an issue?
Customer: a few days
JA: Have you installed any updates recently?
Customer: I removed AVG Security and installed my internet provider security software. I have since removed that software and reinstalled AVG
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  UranIT replied 2 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

is seems that your email account was reconfigured, I can assist you with setting up account anew

Expert:  UranIT replied 2 months ago.

Do you still require assistance on the issue?
Waiting for your reply.

Customer: replied 2 months ago.
If it is set up again do I lose current an history emails
Expert:  UranIT replied 2 months ago.

first, you should create local PST file and move your emails in it, so this way you wont lose them.

but it also depends who is your email provider, emails could still be in the webmail

Expert:  UranIT replied 2 months ago.

Do you still require assistance on the issue?
Waiting for your reply.