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Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11968
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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I have some how lost my Bluetooth on my notebook, Lenovo

Customer Question

I have some how lost my Bluetooth on my notebook
JA: Just to clarify, what is your notebook's exact make and model?
Customer: Lenovo sl510
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: only that I have been using Bluetooth on my computer since I purchased it, and I don't know why my system can not find it, thanks
Submitted: 2 months ago.
Category: Computer
Expert:  Satchi replied 2 months ago.

Hello,

It will be better and quick if I can access your computer remotely to fix the problem ..

for that please follow the below steps

Please open the below link URL in browser

http://www.justanswer.com/remotedesktop/join.aspx?Session=66400bc5-06ca-43a0-8742-c669ad63a9ca

and then click on I agree button .

After that click on Download link to download a file and Save/run it

Thanks

Satchi

Customer: replied 2 months ago.
help
Expert:  Satchi replied 2 months ago.

Sorry lost internet connectivity after system restore ..

Still same after system restore to previous date ?

Thanks

Satchi

Customer: replied 2 months ago.
Customer: replied 2 months ago.
I suppose I could try an earlier date
Expert:  Satchi replied 2 months ago.

I See ..

You can follow the steps to do system restore to another date

https://www.youtube.com/watch?v=ZAxswyqdGrg

or

https://www.youtube.com/watch?v=2a1G1hkHZrY

I am running out of ideas .

I will opt out and let other experts to help you more on this .

Thanks

Satchi

Expert:  Bryan replied 2 months ago.

Hi, my name is ***** ***** I'll be assisting you today.

Can we go ahead with a secure remote session so that I can troubleshoot the Bluetooth issue directly with you?

Please reply at the box below; thank you.

Customer: replied 2 months ago.
hi Bryan, not sure what s happening with my system
Expert:  Bryan replied 2 months ago.

No issues, let's get started with a remote session now. Please open up the following link:

https://www.fastsupport.com/264007824
Follow the on-screen prompts to open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.

Customer: replied 2 months ago.
Satchi tried but I'm not sure if he was able to help any, no disrespect intened
Customer: replied 2 months ago.
intended
Expert:  Bryan replied 2 months ago.

No issues, let's get started with a remote session now. Please open up the following link:

www.fastsupport.com/264007824
Follow the on-screen prompts to open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.

Expert:  Bryan replied 2 months ago.

Refund request sent; thank you.