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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am trying to get to my

Customer Question

I am trying to get to my *****@******.***, i keep making new passwords, and still can not get inn
JA: When did you last reset your username and password?
Customer: one week, and then today one week and then today
JA: Have you installed any updates recently?
Customer: no....
JA: Anything else you want the computer expert to know before I connect you?
Customer: i did not use this account for maybe more than a month, then it started to ask for password
Submitted: 2 months ago.
Category: Computer
Expert:  UranIT replied 2 months ago.

Hello and thanks for using I am Serge and I will try my best to assist you.
May I securely connect to your PC remotely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it right on your screen

Expert:  UranIT replied 2 months ago.

Do you still require assistance on the issue?
Will be waiting for your reply.