Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have lost all my mail and cannot get into my email

Customer Question
I have lost all...

I have lost all my mail and cannot get into my email address, I am

Technician's Assistant: Just to clarify, what email service provider are you using?

I am in a panic I have lost all my email and can no longer get into my email.

Technician's Assistant: Have you installed any updates recently?

I don't really know. I shut off my computer because my printer I shut off my computer, because my printer wasn't working and then when I put it on again I lost my email completly

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

I just want to regain my previous email address

Submitted: 1 year ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
8/6/2017
Tech Support Specialist: UranIT, Network Administrator replied 1 year ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

Who is your email provider and what type of computer do you use (mac, PP, windows 7.8.10?)

Ask Your Own Computer Question
Customer reply replied 1 year ago
windows G mail
Tech Support Specialist: UranIT, Network Administrator replied 1 year ago

May I securely connect to your PC remotely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it right on your screen

Ask Your Own Computer Question
Tech Support Specialist: UranIT, Network Administrator replied 1 year ago

Do you still require assistance on the issue?
Will be waiting for your reply.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My husband had issues with Yahoo mail , it made him
My husband had issues with Yahoo mail , it made him get a new password ***** time he wanted to sign in. He has passed away, & I need to access his email as he did online banking, etc. But I'm locked o… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
i found out that my comp was comprimised and i want to
i found out that my comp was comprimised and i want to change my password XXXXX retrive my password XXXXX old screen name plus get contacts back can u help… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I was asked to change my ID number. I did. Now no matter
I was asked to change my ID number. I did. Now no matter what I try I cannot call up my previous yahoo contact list and put it on the new. Please help.… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I cant get in to my account. I believe I reset the password
I can't get in to my account. I believe I reset the password XXXXX the new password XXXXX sent to my aol [email protected], but my mail address was completely full. I have since freed up some room… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Good morning, I cannot sign in to Yahoo mail and I do not
Good morning, I cannot sign in to Yahoo mail and I do not want to change my password. For the second security question, the motor bike answer is not recognised. I urgently need to access my e-mail Tha… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I cannot get any of my e mail. It started when qwest broke
I cannot get any of my e mail. It started when qwest broke with msn. I tryed useing my normal id and pass word. [email protected] 2mbhdrh2 I signed up with hotmail a long time ago. this has worked all th… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
I lost old mails after I downloaded Incredimail 2.0. Help!
I downloaded Incredimail 2.0 and lost 6 months of emails which I really need. I have not been able to get them to help unless of course you pay. I left messages on the phone number I have and l emaile… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
Im locked out of my facebook account and I cant get into
I'm locked out of my facebook account and I can't get into my email because it's a college website and I no longer go to college but it won't let me get on and I can't get on to my face book now pleas… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
dear officer my window live ID is block because i accidently
dear officer: my window live ID is block because i accidently typed in my old password XXXXX a couple of times when i was trying to login to my hotmail account. i have tried password XXXXX but since t… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Im to log into my hotmail account & I do not remember my password.
I'm to log into my hotmail account & I do not remember my password. I asked to reset it, but the reset email is going to an account that is no longer in use. I really need to get into my account.… read more
Eric
Eric
Bachelor\u0027s Degree
217 satisfied customers
I opened an email account ( my first ) w/ att / yahoo. My wife
I opened an email account ( my first ) w/ att / yahoo. My wife also has an email account w/ att /yahoo. She received an email a few days ago about keeping her email account active and ansewered all qu… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I have had my hotmail account ([email protected]) for
I have had my hotmail account ([email protected]) for over 10 years and never had a problem. On Wednesday, I tried to get into my account, and it told me that I had used either the wrong address or the… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I changed my browser as I was told to, but now cant get any
I changed my browser as I was told to, but now can't get any of my old mail using my e-mail address and password, my address [email protected] My password XXXXX lenal1, but to get my mail(I thought) … read more
Magic C.
Magic C.
Commercial Network Support Engineer
Associate Degree
496 satisfied customers
i cannot log into my hotmail after answering all questions
i cannot log into my hotmail after answering all questions and trying to have password XXXXX to alternate email… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I need help - I must have clicked the box that says change
I need help - I must have clicked the box that says change password XXXXX 90 days so could not access [email protected] account. Messed up trying to reset password XXXXX hotmail because I didn't rememb… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
i have 2 different accounts on facebook under 2 different names
i have 2 different accounts on facebook under 2 different names and passwords, i want to get rid of the first account but am unable to do this as i do not have the password XXXXX the account i want to… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Please help me with the error message which is preventing me
Please help me with the error message which is preventing me from using my AOL mail. It reads as follows: COFE170E ID: 10414 - webmail - 20100324 - 010138 I really would like to use this email address… read more
J Tech
J Tech
3 years towards bs in computer sci
928 satisfied customers
On my Dell Studio 15, 6 weeks old, just lost a draft email
On my Dell Studio 15, 6 weeks old, just lost a draft email (AOL webmail). It just shut down and it wasn't autosaved). Previous problem of suddenly shrinking the screen (and font) as if there was a sud… read more
LeGin
LeGin
Unit Manager
Bachelor\u0027s Degree
13 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x