Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have a cyberpower desktop with MSI motherboard - windows…

Customer Question
I have a cyberpower...

I have a cyberpower desktop with MSI motherboard - windows 10 - it just stopped rebooting - getting locked up on the startup screen that shows MSI - i have the disks that came with it - trying to get it to reboot from the cd so i can restore to factory settings - any suggestions?

Technician's Assistant: What's the model of your MSI?

Computer model is ET1640-1016. And the motherboard is an MSI Z170A PCMATE

Technician's Assistant: When did you purchase your MSI? What troubleshooting have you tried?

About 5 months ago - their help desk is off line right now. All i have tried is to press various function keys down when powering up - cant really try anything else because i cannot get it past that MSI startup screen

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

No - thx

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 hours by:
8/6/2017
Tech Support Specialist: David L, Systems Engineer replied 11 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,839
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,

My name is David.

First, unplug power from the computer and leave it unplugged for about 5 minutes, then plug the power cord back in and try booting the computer again. This procedure may clear any memory errors if that is what is causing it not to boot properly.

If that does not resolve the issue, power up the computer and listen/check the fans to make sure that the fans are running. When overheating occurs, the symptoms you describe are often the result.

Please let me know the result.

Thanks,

David.

Ask Your Own Computer Question
Customer reply replied 11 months ago
Tried both- no luck
Tech Support Specialist: David L, Systems Engineer replied 11 months ago

After plugging it back in does the computer boot process run longer before it locks up?

Ask Your Own Computer Question
Customer reply replied 11 months ago
Pretty much the same time - sometimes i get a blank blue screen.. then it locks there...
Tech Support Specialist: David L, Systems Engineer replied 11 months ago

I would recommend clearing the CMOS.

To do that please download the picture I have attached to view the procedure.

Power off and unplug your computer.

Locate the JBAT1 jumper on the motherboard (see diagram)

Use a jumper to connect the posts on JBAT1.

Remove the jumper from JBAT1.

Plug power back into your computer and power up.

Please let me know the result.

Thanks,

David.

Ask Your Own Computer Question
Customer reply replied 11 months ago
I don't think i have a jumper to do this....
Tech Support Specialist: David L, Systems Engineer replied 11 months ago

You can use a jumper from somewhere else on the board since all you need to do is to connect the two posts together on JBAT1 momentarily and then you can put the jumper back on the posts where you grabbed it.

Ask Your Own Computer Question
Tech Support Specialist: David L, Systems Engineer replied 11 months ago

I have used a screwdriver to short the two posts as well to reset the BIOS and it does work however borrowing a jumper from elsewhere on the board is better.

Ask Your Own Computer Question
Customer reply replied 11 months ago
I really just want to get this back to factory settings .... i have the windows 10 disk that came with it and i have an MSI motherboard cd also
Tech Support Specialist: David L, Systems Engineer replied 11 months ago

Ok good progress.

The computer should now boot if you save the setting (no need to make changes yet) and then boot. So when you reboot this time if it only asks to press F1 then don't press F1, but if it also lists other options please let me know, otherwise don't press F1 and let it timeout on the F1 setup request and continue to boot.

Ask Your Own Computer Question
Customer reply replied 11 months ago
On the bottom of that last screenshot i just sent it also says hit del to run bios setup or f11 to fun boot menu - but neither works - screen is just locked in this place
Tech Support Specialist: David L, Systems Engineer replied 11 months ago

Ok then perform the reset with the jumpers again. Then when you boot the computer if it says to press F1, do not press F1 and instead wait for the computer to boot from the hard drive.

Ask Your Own Computer Question
Customer reply replied 11 months ago
Now i am getting nothing at all on boot up - the computer is on.. fans are moving.. but nothing on the screen...nothing at all
Tech Support Specialist: David L, Systems Engineer replied 11 months ago

Ok then next power down the computer and unplug from the wall. Wait three minutes and then power up the computer again and let me know the result.

Also, look closely at the power supply and make sure the fan in the power supply is working. Also look to see if there is a substantial amount of dust in the power supply. The issue you describe sounds a lot like a power supply that is failing.

Ask Your Own Computer Question
Customer reply replied 11 months ago
I will try all of that - but all the fans are on... the led lights are on....and the pc is pretty new - not an ounce of dust anywhere on or in it... will try this later when i get back home - i had to run out - will update you after
Tech Support Specialist: David L, Systems Engineer replied 11 months ago

Ok then I will check back later.

Thanks,

David.

Ask Your Own Computer Question
Customer reply replied 11 months ago
Tried it again... nothing at all on the screen now still...
Tech Support Specialist: David L, Systems Engineer replied 11 months ago

Ok, so next unplug everything from the computer except the monitor, then power down and unplug for a few minutes, then plug back in and power up and let me know the result.

Ask Your Own Computer Question
Customer reply replied 11 months ago
Ok - trying that now - but the only thing plugged in besides the monitor is the wired keyboard that came with the pc
Customer reply replied 11 months ago
Still nothing - the power supply fan is on.... as is two other fans and led chassis lighting - but nothing on the screen
Tech Support Specialist: David L, Systems Engineer replied 11 months ago

Please check to confirm that the BIOS reset posts on JBAT1 are not jumpered together and that the jumper you used is back in its original place.

Ask Your Own Computer Question
Customer reply replied 11 months ago
It off - and the one i used i pulled one off an old computer - so that can't be it
Tech Support Specialist: David L, Systems Engineer replied 11 months ago

Ok, so next please confirm that the monitor is securely connected and also confirm power to the monitor by checking the power cord and powering the monitor off and on.

Ask Your Own Computer Question
Customer reply replied 11 months ago
that all checks out
Tech Support Specialist: David L, Systems Engineer replied 11 months ago

Ok then what I would do at this point is try a different power supply from another computer if there is one available just to rule out the power supply as the problem. Would you happen to have another power supply available that could power the computer?

Ask Your Own Computer Question
Customer reply replied 11 months ago
No - don't have one - and i think my new computer takes more of a specialty type power supply..
Tech Support Specialist: David L, Systems Engineer replied 11 months ago

Sorry, but at this point I am going to open up this question to other experts that may have additional ideas.

Another expert should be along soon to assist you.

Thanks,

David.

Ask Your Own Computer Question
Customer reply replied 11 months ago
No problem - thx for your help!
Tech Support Specialist: Donna French, Programmer replied 11 months ago
Donna French
Donna French, Programmer
Category: Computer
Satisfied Customers: 69
Experience: IT Professional at That Computer Girl
Verified

Hi there, my name is ***** ***** I have been reviewing your issue. Do you still need help with this issue?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Donna French Your Own Question
Donna French
Donna French
Donna French, Programmer
Category: Computer
Satisfied Customers: 69
69 Satisfied Customers
Experience: IT Professional at That Computer Girl

Donna French is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I got the new msi z170a titanium and nothing loading on
I got the new msi z170a titanium and nothing loading on screen even with video cards gtx 760 evga and gtx 960 evga I also tried different TV and monter and nothing is showing on screen… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
My keyboard and mouse no longer interacts with my lenovo
My keyboard and mouse no longer interacts with my lenovo ThinkCenter. I've unplugged the computer, keyboard, mouse. Rebooted....still doesnt work. Suggestions?… read more
Cody
Cody
Computer Science
2,387 satisfied customers
Windows 7 ultimate locks up at the logo on start up. Runs
windows 7 ultimate locks up at the logo on start up. Runs windows xp fine. I tried installing windows 7 on another drive, and it locks up in the same place. The mother board just won't start windows 7… read more
Ryan-CTech
Ryan-CTech
Manager
279 satisfied customers
I have a gaming computer using Windows XP. This morning, when
I have a gaming computer using Windows XP. This morning, when I turned it on, I got the following message: "Reboot and Select Proper Boot Device or Insert Boot Media in Selected Boot DEvice and Press … read more
Ryan H.
Ryan H.
Computer Support Specialist
High School or GED
1,741 satisfied customers
I seem to have a major problem with my PC... Windows 7 32 bit,
I seem to have a major problem with my PC... Windows 7 32 bit, J&W electronics motherboard, AMD quad core, 1GB ASUS NVidia gt4400 video, 4gb DDR2 ram. The ram was only 2GB, I bought a matched pair of … read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,558 satisfied customers
Subject: Vista – Office 2007 Lockups Darn – Darn – Darn !!! RE:
Subject: Vista – Office 2007 Lockups Darn – Darn – Darn !!! RE: Vista with IE 9.0.4 and Office 2007. Also Comcast Cable High-speed Internet. I am on automatic updates however I think that this automat… read more
David L
David L
Systems Engineer
7,839 satisfied customers
How do I get rid of Blue Death on my lapbook with Vista If you cant fix it, to th
How do I get rid of Blue Death on my lapbook with Vista? If you cant fix it, to the dump it goes! Thx for any help. Bill… read more
J Tech
J Tech
3 years towards bs in computer sci
928 satisfied customers
hullo ,i have two virus w32 and zbot. please info needed to
hullo ,i have two virus w32 and zbot. please info needed to format hdd, pc now locked up with only zbot kevin… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a Dell PC 8400 series, about 5 years old . . . I turned
I have a Dell PC 8400 series, about 5 years old . . . I turned on my computer and got a blue screen indicating that Windows needed to shut down to avoid damage to my computer. I was to remove any new … read more
Networke_Helper
Networke_Helper
Bachelor\u0027s Degree
13 satisfied customers
My monitor has developed these squigley lines in various places
My monitor has developed these squigley lines in various places on the screen. They are about 1/2" long and are scattered. Then the screen blinks a few times then developes black blotches in various l… read more
tbwhite2040
tbwhite2040
Computer Support Specialist
Associate Degree
896 satisfied customers
I HAVE EMACHINE MODEL NO. T5226 THAT NEEDS REBOOTING BACK TO
I HAVE EMACHINE MODEL NO. T5226 THAT NEEDS REBOOTING BACK TO FACTORY SETTINGS. QUESTION? WHERE CAN I PURCHASE THE CD KIT TO REBOOT THE COMPUTER? I FOUND OUT THAT A SOFTWARE PROGRAM LOCKS UP THE MACHIN… read more
Ed
Ed
Repair Shop Owner
Bachelor\u0027s Degree
620 satisfied customers
I have a Toshiba A305-S6905 Laptop. On Startup it goes to Logo
I have a Toshiba A305-S6905 Laptop. On Startup it goes to Logo screen then initializes prompt to press F2 to boot. It displays option screen to select boot mode than shuts down,laptop freezes in the o… read more
sjena1982
sjena1982
Bachelor\u0027s Degree
11 satisfied customers
I have a Dell deminsion 4400. When I turn it on it goes to
I have a Dell deminsion 4400. When I turn it on it goes to Dell screen and that's it. I tap F8 and it does nothing please help… read more
Josh
Josh
Associate Degree
52 satisfied customers
Hi I bought a PB laptop for my daughter in late april
Hi I bought a PB laptop for my daughter in late april early may 09 and it seems to be giving her a lot of trouble. Sometimes it doesnt come on at all and sometimes the screen is totally black and also… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I was restoring my laptop to factory settings with the restore
I was restoring my laptop to factory settings with the restore disk provided with the computer when it was purchased. everything was going fine. the disk was erased and resetup but there was a read er… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
I have a Toshiba equim lap-top which gives the following message
I have a Toshiba equim lap-top which gives the following message during the boot process - I get the toshiba window and then: ECU00 BIOS Version V1.30 503 System RAM Passed 2048K Cache SRAM Passes Sys… read more
David L
David L
Systems Engineer
7,839 satisfied customers
have a fairly new laptop with vista. it will not boot up it
have a fairly new laptop with vista. it will not boot up it says there is a corupt registrey . i tried to go to safe mood and last known good confg. but it will still not boot up. it goes to startup r… read more
Chuck Moore
Chuck Moore
Network/Security Administrator
Bachelor's Degree
44 satisfied customers
I am replacing the HD on an HP Pavillion a622n. Ive ...
I am replacing the HD on an HP Pavillion a622n. I've used all of the six boot disk that I downloaded from microsoft. After the final disk, it ask for the Windows XP disk and asks me to press F8 if I a… read more
Geek Squad Agent Sean
Geek Squad Agent Sean
High School or GED
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x