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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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How to register my tomtomGPS. Thinkpad. Just that I'm fairly

Customer Question

how to register my tomtomGPS
JA: What kind of computer do you have?
Customer: thinkpad
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: just that I'm fairly comp. iliterate, 77 yr old grandma
Submitted: 2 months ago.
Category: Computer
Expert:  Isaac Franklin replied 2 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 2 months ago.

What device is this for? A phone, car, computer etc?

Where are you wanting to put the gps?

Have you registered yet?

Where did you get your TomTom?

Customer: replied 2 months ago.
device for car , need help to register gps,purchased at Canadian Tire
Expert:  Isaac Franklin replied 2 months ago.

Can you go here for me and pick which version you have with that drop down link?

Registering will depend on the model.

http://us.support.tomtom.com/

Customer: replied 2 months ago.
tomtom via1505M
Expert:  Isaac Franklin replied 2 months ago.

Please go to this link.

On the bottom, hit customer service to contact.

https://us.support.tomtom.com/app/contact/p/2690

They will get you registered as you have to contact them. Give them the info you gave me *its filled in for you already*

And reply when done to set up your equipment manually after registering.

Customer: replied 2 months ago.
clicked on link but it said" Warning,there was an error with request and the action could not be completed"
Customer Service did not show up
Expert:  Isaac Franklin replied 2 months ago.

Ok, click this link and pick your product. Keep going until it gives you a chat or a phone number.

https://us.support.tomtom.com/app/contact/

Customer: replied 2 months ago.
clicked link ,no chat but got ph # but it's Mon - Fri office hours. I guess I should have done that with ph# ***** gps box rather than trying to register on computer.Didn't think it would be this confusing.
Customer: replied 2 months ago.
I'm very disapointed with this experience
Expert:  Isaac Franklin replied 2 months ago.

Here, let me open this up for you to another expert. It is pulling up on my side with each click and i am in Firefox. Please standby.

They will be right with you.

Expert:  Josh replied 2 months ago.

I apologize that you had to wait for a response.

Do you still need help with your issue?

Customer: replied 2 months ago.
if you can help, otherwise I will just call the Ph # during office hours
Expert:  Josh replied 2 months ago.

Unfortunately, the only option if you cannot register online is through the phone number.

Customer: replied 2 months ago.
I wish to cancel , I am not happy with this experience and I expect a refund.
Expert:  Josh replied 2 months ago.

Sure, you can call 1-***-***-****