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How to register my tomtomGPS. Thinkpad. Just that I'm fairly…

Customer Question
How to register my...

How to register my tomtomGPS

Technician's Assistant: What kind of computer do you have?

Thinkpad

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

Just that I'm fairly comp. iliterate, 77 yr old grandma

Submitted: 1 year ago.Category: Computer
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Answered in 3 minutes by:
8/6/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 1 year ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 1 year ago

What device is this for? A phone, car, computer etc?

Where are you wanting to put the gps?

Have you registered yet?

Where did you get your TomTom?

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Customer reply replied 1 year ago
device for car , need help to register gps,purchased at Canadian Tire
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 1 year ago

Can you go here for me and pick which version you have with that drop down link?

Registering will depend on the model.

http://us.support.tomtom.com/

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Customer reply replied 1 year ago
tomtom via1505M
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 1 year ago

Please go to this link.

On the bottom, hit customer service to contact.

https://us.support.tomtom.com/app/contact/p/2690

They will get you registered as you have to contact them. Give them the info you gave me *its filled in for you already*

And reply when done to set up your equipment manually after registering.

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Customer reply replied 1 year ago
clicked on link but it said" Warning,there was an error with request and the action could not be completed"
Customer Service did not show up
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 1 year ago

Ok, click this link and pick your product. Keep going until it gives you a chat or a phone number.

https://us.support.tomtom.com/app/contact/

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Customer reply replied 1 year ago
clicked link ,no chat but got ph # but it's Mon - Fri office hours. I guess I should have done that with ph# ***** gps box rather than trying to register on computer.Didn't think it would be this confusing.
Customer reply replied 1 year ago
I'm very disapointed with this experience
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 1 year ago

Here, let me open this up for you to another expert. It is pulling up on my side with each click and i am in Firefox. Please standby.

They will be right with you.

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Tech Support Specialist: Josh, Support Specialist replied 1 year ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,218
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

I apologize that you had to wait for a response.

Do you still need help with your issue?

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Customer reply replied 1 year ago
if you can help, otherwise I will just call the Ph # during office hours
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Unfortunately, the only option if you cannot register online is through the phone number.

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Customer reply replied 1 year ago
I wish to cancel , I am not happy with this experience and I expect a refund.
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Sure, you can call 1-***-***-****

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