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I have an emachine, with windows 7, and when I try to start,

Customer Question
I have an emachine...

I have an emachine, with windows 7, and when I try to start , it runs 'start up repair'. it say it may run for over an hour, but it has been running for almost 2 hours. What should I do?

Technician's Assistant: Just to clarify, what's the make and model of your computer? What version of Windows are you running?

ET 1831-07

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 11 months ago.Category: Computer
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8/6/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

After two hours it is certainly stuck.

What issues were you having before now? Did you get an update or just open the computer and it did that?

How long has it been since it started?

Do you have a windows disk to repair if necessary?

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