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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't make a backup copy or play my movies purchased from

Customer Question

andy, I can't make a backup copy or play my movies purchased from microsoft except view it on Movies & tv. I would like to make a back up in case my computer goes. Can you help me
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: HP AMD 10 with windows 10
JA: Have you installed any updates recently?
Customer: Yes, I have tried to use Windows Media Player or the DVD Power Player by cyberlinks. I believe it is a security or codec's issue.
JA: Anything else you want the computer expert to know before I connect you?
Customer: It is the same with download movies Solace, and Operation Dunkirk, Both purchased from Microsoft store
Submitted: 2 months ago.
Category: Computer
Expert:  UranIT replied 2 months ago.

Hello and thanks for using I am Serge and I will try my best to assist you.

So you are trying to make backup of movies that you purchased to watch?

Expert:  UranIT replied 2 months ago.

Do you still require assistance on the issue?
Will be waiting for your reply.