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I am unable to download the new version. AOL desktop gold.

Customer Question
I am unable to...

I am unable to download the new version

Technician's Assistant: Which software or app can I help with?

AOL desktop gold

Technician's Assistant: What have you tried so far with your software?

Yes, and with help from one of your techs

Technician's Assistant: Anything else you want the software expert to know before I connect you?

I need software help

Submitted: 11 months ago.Category: Computer
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Answered in 3 minutes by:
8/6/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,942
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

How are you trying to load it? Upgrading and installing over another version?

New?

what errors are you getting and what have you done so far?

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Customer reply replied 11 months ago
I have a Dell Please, yes
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10?

How are you trying to load it? Upgrading and installing over another version?

New?

what errors are you getting and what have you done so far?

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Customer reply replied 11 months ago
I want to try free the new version
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

Ok, how are you getting to it though?

From aol site? Are you clicking inside your aol on upgrade?

I need to 'see' what you see. How you install it will depend on how you are downloading it,

what version are you going to and from?

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Customer reply replied 11 months ago
I have windows 8.?
Customer reply replied 11 months ago
I've waited long enough! Good bye
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

I cannot help if you do not answer the questions i send?

Ok, how are you getting to it though?

From aol site? Are you clicking inside your aol on upgrade?

I need to 'see' what you see. How you install it will depend on how you are downloading it,

what version are you going to and from?

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